Region of responsibility: South America – with emphasis on Brazil, ArgentinaReports to: TC Manager, MULTOS LATAM, Brazil basedGeneral Description:As Technical Consultant in the Multos International team, you will work with Multos International sales and technical experts to deliver cutting-edge smartcard payment solutions based on the leading financial institutions and their card and personalization partners located in Latin America.Key Responsibilities:Provide subject matter expertise in a highly specialized field of banking payment applications, as well as smartcard issuance systems and related processes. You will work with regional financial institutions, card issuers, personalization bureaus, and card manufacturers to assist them with the deployment of MULTOS EMV card product range.Deliver training targeted at smartcard issuers, industry associates & equipment vendors, application developers, and/or manufacturing partners to facilitate issuance of MULTOS cards and solutions, as well as provide EMV consultancy – analysis of issuer's requirements, advising on industry best practices and best solutions to meet issuer, industry standards, and certification requirements.Understand global and regional trends in payment applications, assess impact on our product range, and provide knowledge about regional market requirements feeding it back to the Product Management team.Assist customers with card deployment: from personalization profile definition, sample card preparation, demo solutions, to assistance with certification and production.Provide 1st level support and troubleshooting of issues with product, applications, and/or assistance in analyzing customer production issues, conducted remotely and/or onsite, as required, to assist customers with MULTOS product rollout.Requirements:To do this job, you must have previous experience providing technical support to customers, project management, and integration, with solid working experience in payment application cards, smart cards, card issuance systems, and data preparation systems. We are looking for someone with:Essential skills and requirements:Bachelor Degree in Electronic Engineering, Computer Science, etc.+3 years of experience in banking/payment application and card issuance related field (Hands-on experience with smartcard products, tools, EMV technical standards, banking applications, and specification)+3 years customer technical support – presales/post-sale support – technical role with customer-facing aspect in deploying EMV projectsLanguage: Portuguese, Fluent English, and ideally Spanish; excellent verbal and writing skills to be able to support regional customers in their native language as well as work efficiently within the international environment of a global organizationDriven and proactive personality capable of working independently on his/her own and as a part of the team;Analytical skills, problem-solver, and positive attitude, with the focus on customer needs;Ability to travel domestically and internationally and work within a wide variety of business and cultural environments.Experience deploying other smartcard solutions – non-banking, smartcard markets such as PKI, e-ID;Experience with MULTOS technology, smartcard issuance systems;Knowledge of cryptographic systems and techniques.
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