21909 Technical Consultant II (Open)
Position Type:
Full time
Location(s):
MX.Santa Fe.RemoteBR.Londrina.Remote, BR.Sao Paulo.Remote, CO.Bogota.Remote
Position Details:
CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.
Due to ongoing expansion, we are looking for an experienced Technical Consultant to join our high energy Team in Mexico.
We are seeking self-starters and team players who can innovate, problem solve, think creatively and are looking to advance their knowledge and careers to reach their full potential.
PRINCIPAL RESPONSIBILITIES
Provide technical support for a variety of CSGis software/ hardware-based solutions (incident management).
Deliver a high quality of customer service
Maintain closeand effective interaction with internal teams
Provide remote and on-site support and professional services to strategic customers
Participate in customer solution design and project planning
Install and commission customer solutions
Conduct solution acceptance testing and handover
Design and deliver customer training
Create and maintain customer support documentation
Provide internal and customer reports/metrics
SKILLS AND EXPERIENCE
You should possess a high level of spoken and written English; have a relevant degree with 5+ years industry experience; and a proven background in the following:
Ability to troubleshoot and prioritize effectively in a multi-tasking environment
Database installation and administration (MySQL, Oracle)
Development/Scripting skills - Perl, Bash, JavaScript, Ansible
Exposure to virtualized and Cloud-based architectures
Installation and operation of virtualized platforms (VMware) and cloud deployments
Linux installation and administration
IP LAN/WAN design and administration
Policy and Charging
Web Service configuration/administration (Apache Tomcat)
Basic/Intermediate knowledge on Kubernetes
Protocols:
SS7, Sigtran, MAP, SMPP and Diameter.
Excellent oral and written communications skills
Previous knowledge of technologies such as Elasticsearch, X-Pack and Kibana are highly desirable while a basic understanding of Java and/or C++ coding methodologies would be of benefit.