Technical Customer Support (Remote - Brazil)We believe in a world where you have trustworthy customer reviews for all products and services. Our mission is to increase trust between consumers and businesses by making online reviews more reliable and transparent.Judge.me is a bootstrapped, profitable, and fast-growing SaaS company. We build our own products that customers love, best known for Shopify's number 1 ranked app Judge.me Product Reviews app with over 23,000 five-star app reviews.We rapidly gained enormous traction, growing our number of users by more than 50% per year for the last four years just by word of mouth with zero paid marketing or sales. Over 400,000 shops in 140+ countries actively use our software and altogether fulfill over 70 million orders every MONTH, for which we generate over 2 million order-verified buyer reviews per month.Most of our 50+ person team is working at our headquarters in London (UK) and we have customer support staff in London (UK, headquarters), Saigon (Vietnam), Casablanca (Morocco), and Sao Paulo (Brasil), enabling 24/7 service.Don't miss this exciting opportunity to be at the forefront of a transformation of the customer reviews space.About the roleWe are looking to expand our support team. If you have great problem-solving skills and a can-do attitude, we would love to have you on board!Our apps are renowned for their great customer service and we need someone like you who can make this even better.What you'll doProvide installation/onboarding for new usersProvide "omnichannel" support (chat, emails, calls, social media, and forum)Solve technical issues (or prepare them to be done by our developers)Answer questions about the app features and settingsImprove our users' stores by fine-tuning settings and/or customizationsBe compassionate about our users' problems, goals, and desiresWhat you'll needMust-have:English, Spanish, Portuguese (all 4 skills)A positive attitude to make our users successful (instead of a 'just getting a job done' or 'following a process' attitude)Willingness to learn about e-commerce, technical aspects of our app, and Shopify/WooCommerce/BigCommerce/SquarespaceMinimum technical requirements:Internet speed of 10Mb/s download and 10Mb/s uploadIntel Core i5 (10th generation or later) or AMD Ryzen 5 (3000 series or later)8GB RAM256 GB SSDLatest version of Chrome, Firefox, Safari, or EdgeWindows 10 or macOS CatalinaUp-to-date antivirus (You will be provided one)Webcam and Microphone (or a headset): For clear communication, video conferencing, and virtual meetings.A smartphone usable for two-factor authentication.Optional but preferred:Prior work experience in technical or customer-facing jobs (online or offline) is a big plus* Full training will be providedWhat you'll getJob title: Technical Customer SupportWorking hours: 12:30 - 21:30 BRT (8 hours a day and 1-hour lunch break)Location: You will work remotely for now until we have an office in São PauloWhy it's awesome to work for usOur team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.You'll get some first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learning from them.No overtime and you will be working from home. The main thing we care about is the quality of your work.Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive. We want ourselves to improve after all.
#J-18808-Ljbffr