Technical Customer Support (Remote - Brazil)For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust.
In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global trade to flourish.Our Purpose & VisionWe're driven by a bold vision: a world trading with confidence.
Through our "Trust Gap Zero" mission, we're systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers.What started as an idea has grown into a global force for trust in commerce:Trusted by the Best: As Shopify's #1 ranked review solution, we've earned over 35,000 five-star reviews from merchants who rely on us dailyGlobal Scale : More than 450,000 shops across 140+ countries use our platform to build trust with their customersMassive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisionsOrganic Growth: We've achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams neededOur Global PresenceFrom our London headquarters, we've built a diverse team of 50+ trust-building pioneers.
With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps.Why Now MattersAfter 10 years of bootstrapped, profitable growth, we're not just participating in the transformation of the customer reviews space - we're leading it.
Every verified review we generate is another step toward our vision of universal trust in commerce.About the roleWe are looking to expand our support team.
If you have great problem-solving skills and a can-do attitude, we would love to have you on board!Our apps are renowned for their great customer service and we need someone like you who can make this even better.What you'll doProvide installation/onboarding for new usersProvide "omnichannel" support (chat, emails, calls, social media, and forum)Solve technical issues (or prepare them to be done by our developers)Answer questions about the app features and settingsImprove our users' stores by fine-tuning settings and/or customizationsBe compassionate about our users' problems, goals, and desiresWhat you'll needMust-have:English, Spanish, Portuguese (all 4 skills)A positive attitude to make our users successful (instead of a 'just getting a job done' or 'following a process' attitude)Willingness to learn about e-commerce, technical aspects of our app, and Shopify/WooCommerce/BigCommerce/SquarespaceMinimum technical requirements:Internet speed of 10Mb/s download and 10Mb/s uploadIntel Core i5 (10th generation or later) or AMD Ryzen 5 (3000 series or later)8GB RAM256 GB SSDLatest version of Chrome, Firefox, Safari, or EdgeWindows 10 or macOS CatalinaUp-to-date antivirus (You will be provided one)Webcam and Microphone (or a headset): For clear communication, video conferencing, and virtual meetings.A smartphone usable for two-factor authentication.Optional but preferred:Prior work experience in technical or customer-facing jobs (online or offline) is a big plus* Full training will be providedWhat you'll getJob title : Technical Customer SupportWorking hours : 12:30 - 21:30 BRT (8 hours a day and 1-hour lunch break)Location : You will work remotely for now, but we may ask you to move to São Paulo in futureWhy it's awesome to work for usOur team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.You'll get some first-hand experience with our customers while helping us.
You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learning from them.No overtime and you will be working from home.
The main thing we care about is the quality of your work.Open work-environment.
Ideas and feedback are welcome and appreciated.
Criticism is always blameless and constructive.
We want ourselves to improve after all.
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