Trabalhamos para que a vida possa avançar e estamos sempre à procura de pessoas inovadoras que possam contribuir com a nossa missão. Que tal fazer parte do nosso time? Local Principal: Brasil (BR)- São Paulo- Indaiatuba Função: Suporte ao Produto e Clientes Título: Technical Information Specialist - Indaiatuba/SP- 109295 As a Technical Information Specialist for John Deere, in the Regional Office at Indaiatuba/SP, you will be responsible for the development of technical publications for all John Deere products, together with the Enterprise Technical Information Development (ETID) team, being a key member for ensuring equipment uptime and availability, supporting dealers and customers with technical information. Key Responsibilities Lead and contribute to innovation & strategy projects supporting standards, automation, machine learning, continuous lifecycle, and advanced diagnostic solutions for enterprise initiatives; Work in partnership with product engineering and customer support representatives to identify and define solutions improving technician pain-points, efficiency, and customer uptime; Collaborate with product engineering and customer support engineering to define hardware, software, and technical information required to support Design for Diagnostics and Diagnose in less than 1 hour; Support project leader, technical information specialists, and training development specialist to create and execute a development plan that meets quality, efficiency, and economic requirements; Lead and oversee technical information development activities by identifying, scoping, and assigning work to global internal and external content development resources; Own and conduct technical content reviews with content developers and subject matter experts for quality outcomes; Provide work direction, mentoring, and training to local, remote, or contract authoring center(s) as necessary. Skills You Need Graduation in Engineering: Electric, Mechatronic, Automation, Agricultural, Mechanical, and others; Fluent English: Advanced writing/speaking skills for coordinating meetings, negotiating with suppliers, and leading teams; Thorough knowledge in engineering principles, theory, and practice; Demonstrated experience with troubleshooting systems, functions, and components; Proven organizational skills and ability to manage competing priorities; Experience in decision making and driving high levels of customer satisfaction; Experience and knowledge of Product Development as well as Customer & Product Support processes. What Makes You Stand Out Global cross-functional experiences with engineering areas (design, manufacturing, quality, & validation); Strong technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems; Ability to influence without authority, adapt with ease, and overcome adversity; A team player who helps to build a highly engaged and energized work environment, modeling the organization vision, linking that vision to daily activities; Digital dexterity experience with business applications: macros, dashboards, shared sites; Programming languages: Python, Visual Studio, JavaScript, C++ and Data Sciences: SQL, Tableau, Power Apps, ML; Previous work experience in one or more of the following: technical training, engineering, field representative, central product/customer support, service engineering. Nossos principais benefícios Remuneração variável; Plano de Saúde; Plano Odontológico; Seguro de Vida; Previdência Privada; Benefício Ótica; Reembolso vacina; Universidade Corporativa; Gympass; Dependendo da unidade, você terá restaurante no local, vale refeição ou alimentação; Auxílio farmácia; Entre outros. Nosso Processo Seletivo A seleção começa com a sua inscrição, para algumas vagas, existem alguns testes adicionais. Você terá a possibilidade de conhecer pessoas do time nas entrevistas! Nosso processo seletivo é flexível em termos de tempo, então não se preocupe! Nossa equipe de Talent Acquisition está comprometida em proporcionar a melhor experiência para você. Analisamos todas as candidaturas cuidadosamente e fornecemos feedback em todas as etapas do processo. Além disso, todas as orientações serão enviadas por e-mail! Sobre a John Deere A John Deere é líder global no fornecimento de produtos, tecnologia e serviços avançados para clientes que desempenham um papel essencial na agricultura, construção, florestal entre outros setores. Nosso objetivo é atender à crescente necessidade mundial de alimentos, combustível, abrigo e infraestrutura, enquanto promove a sustentabilidade e a preservação do planeta que chamamos de lar. Inovamos para impulsionar a produtividade e proteger nosso planeta e convidamos você a fazer parte dessa história. Trabalharemos juntos para criar, testar, superar para que a vida possa avançar.
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