Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Who are we?**:
The Service Contracts area, within the Customer Experience & Services department, oversees the financial and operational aspects of Volvo Service Contracts. We provide robust support to the commercial division, dealership network, and Volvo truck and bus customers throughout Latin America.
Our primary focus remains on providing the best customer experience and always do so by seeking continuous improvement, process automation, and making data-driven decisions.
**Who are you?**:
If you are an organized person, have multi-tasking and communication skills, interest in work in a cross-area environment interacting with multiple areas of the organization and in working closely to the Volvo dealer network, this is your opportunity.
As a technical price analyst in Service Contracts, you will be part of the Latin America Service Contracts team and will act as a point of contact between Service Contracts, dealer network in Brazil, Latin America markets and customers.
**Key Responsibilities**:
- Maintain and improve the Volvo Trucks and Buses service contracts technical pricing process and tools in accordance with local and global policies and best practices.
- Support service contracts price analysts from other Volvo markets in Latin America to implement best practices in processes and tools for technical price calculation and in the formation/review of the technical price of service contracts.
- Support the commercial area and the Brazilian dealer network providing guidance and training in the quotation process for service contracts.
- Develop and implement statistical methods to identify, monitor and analyze possible technical risks to which Volvo Trucks and Buses are exposed in relation to service contracts.
- Support service contract portfolio managers in managing the health of the portfolio and in implementing corrective actions to recover deviating contracts.
- Monitor and analyze the service contracts' reported costs to identify potential product quality issues in advance and inform related areas.
- Continually work towards improving the statistical validity and efficiency of all modelling, projection processes and techniques whilst delivering projects into the wider pricing arena to agreed timescales
- Suggest, develop and implement new service contracts offers according to the needs of Volvo Latin American markets and customers.
- Support the LCC (Life Cycle Cost) process for Volvo Trucks and Buses.
**Key Competencies**:
- Organizational skills, results driven and performance focused.
- Analytical Skills: recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action.
- Attention to Detail: monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.
- Problem Solving/Decision Making: taking a well-ordered approach to solving problems and acting despite obstacles or resistance. Ability to decide on ownership/responsibility of tasks in a cross functional environment.
- Strong cross-functional team player.
- Excellent negotiation, communication & presentation skills.
- Customer focus.
- Commercial mindset.
- Advanced level skills in Excel, Power BI and PowerPoint.
- Fluency in Portuguese and English.
- Advanced level of Spanish will be considered a plus.
- Advanced level of knowledge in Volvo Trucks and Buses product range and in Service Contracts' business will be considered an important advantage.
**Education**:
Degree in Engineering with knowledge in Statistics and/or Reliability.
**Who we are and what we believe in**
At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.