Job Title: Technical Representative
Job Description:
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. May require an associate's degree in a related area or 3+ years of experience in the field or in a related area. Familiar with a variety of the fields' concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
Responsibilities:
Analyze and resolve various technical support issues for end users.
Support ranging from basic setup to complex issues.
Support operation of Operating Systems (7, 8.1, 10, some Mac OS).
Configure and maintain desktop applications.
Support desktop applications (Outlook, Office, Word, Excel, etc.).
Handle hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers.
Provide user data and application recovery.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Use tools and methodologies to load, copy, and customize operating system configurations for deployment.
Responsible for tracking hardware and software inventory.
Familiarize end users on basic software, hardware, and peripheral device operation.
Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Support Engineers.
Work with vendor support contacts to resolve technical issues within the desktop environment.
Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
Collaborate with other IT team members regarding new branch builds and upgrades.
Handle queries by following departmental procedures for fault resolution.
Operate within, enforce, and suggest modifications and additions to desktop standards and guidelines.
Arrange for and/or prepare equipment for shipping/receiving.
Maintain IT records and tracking for the area of responsibility.
Ensure that supported customers accurately complete the approved work request with the date and time of submission.
Develop a sound understanding of IT operations and related applications and IT systems as well as business-related processes and procedures.
Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices, and procedures.
Experience with Office 365 and Active Directory.
Location: BRA Londrina - Avenida Luigi Amorese, no 6.485, Gleba Cambe
Language Requirements:
Time Type: Full time
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