Technical Support Engineer 2 - BrazilWe are Datadog's in-house product experts.
The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations.
You'll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
We are hiring candidates to work out of the following location: Barueri- São Paulo.What You'll Do:Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platformReproduce technical issues and dive into Datadog's 600+ integrationsParticipate in product conversations with internal teams based on feedback from client interactionsTrain as a highly knowledgeable specialist in one or more Datadog product area(s)Work from a Datadog office 3 - 5 days per weekWho You Are:Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)Experienced using Zendesk, Jira, Confluence, or similar softwareAn engineer with previous technical troubleshooting and/or programming experienceSelf-motivated, detail-attentive, and have a desire for continuous learningA critical thinker who defaults to a client-centric approachAn effective written and verbal communicatorA tinkerer with some programming experience and a basic knowledge of LinuxAble to work a rotating schedule that requires weekend availabilityFluent in English and PortugueseBenefits and Growth:Best-in-breed onboardingGenerous global benefitsIntra-departmental mentor and buddy program for in-house networkingNew hire stock equity (RSUs) and employee stock purchase plan (ESPP)Continuous professional development, product training, and career pathingAn inclusive company culture, able to join our Community Guilds and Inclusion TalksAbout Datadog:Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability.
We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks.
Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries.
Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.Equal Opportunity at Datadog:Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Your Privacy:Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice .#J-18808-Ljbffr