Technical Support Engineer

Overview: The telephony solution support service comprises the provision of specialized technical support, from the first to the last level (Vendor), to the Telephony Outsourcing environment, including: all administration and management of IP and TDM telephony infrastructure. All supported solutions have on-premises components. This is a 12x36 day shift position (08:00 AM – 08:00 PM). You will work for 12 hours and off for 36 hours. Responsibilities: Carry out necessary configurations to handle faults, provide telephony facilities, routing, and other needs in IP, TDM and Hybrid Telephony system equipment from various manufacturers. Carry out configurations, tests, parameter adjustments and other necessary interventions and coordinate activities that require action by PETROBRAS' local support teams on Gateways, ATAs and IP phones Requirements: Bachelor or postgraduate degree in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science. Maximum 3 years of professional experience in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science. Native Portuguese and Intermediary English Additional Preferred Skills: Technical knowledge in private telephony, with knowledge in TDM and VOIP. Training or experience in Unify products, including OpenScape Voice, SBC and OSB. Voice over Cisco router Damovo / Ericsson Astra ITIL v3 Foundation or higher