Technical Support Engineer (Oss/Ip)

Department:


Pre Sales




Project Location(s):


Rio de Janeiro, Brazil nationwide business trip sometimes.




Job Type:


Technical Support Engineer (OSS/IP)




Working place:
Base Rio de Janeiro, Brazil nationwide business trip sometimes.
Key Responsibilities:

Handle network management system failures and customer requests;
Deal with network changes within the network management system, including network management system upgrade;
Responsible for daily maintenance and inspection of network management system, including reporting network failures to customers;
Responsible for internal and external communication and coordination, establishing good stakeholder relationships;
Draft weekly report and other work reports.

Requirements:

Bachelor degree or above in telecommunications or network related major.
Familiar with network management system, experience in maintaining medium to large networks.
Familiar with TCP/IP Protocol, IT knowledge.
Holding CCNP is a plus.
English is mandatory.


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