Technical Support Engineer (Remote, BRA)Technical Support Engineer (Remote, BRA) Apply locations Brazil - Remote time type Full time posted on Posted 2 Days Ago job requisition id R21638As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations.
Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform.
Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.
We're also a mission-driven company.
We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers.
We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
Ready to join a mission that matters?
The future of cybersecurity starts with you.About the Role:The Ideal Technical Support Engineer candidate is passionate about technology and customers.
A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.What You'll Do:You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention.Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible.You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers.Create the process or troubleshooting documentation in the support of knowledge base.We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.What You'll Need:3+ years of customer support, technical support, system administration or related customer facing role.Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.Ability to learn new technologies quickly.Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).Ability to work independently with little direct supervision and as a part of a team.Outstanding analytical and organizational abilities.Ability to remain calm, composed and articulate when dealing with tough customer situations.Bonus Points:Experience supporting Kernel level security solutions.Experience supporting hybrid environments.Experience supporting security applications such as AV, VPN, Firewall, proxy.Linux troubleshooting experience a plus.Experience with Splunk.Experience with troubleshooting Windows and Mac.Benefits of Working at CrowdStrike:Remote-friendly and flexible work culture.Market leader in compensation and equity awards.Comprehensive physical and mental wellness programs.Competitive vacation and holidays for recharge.Paid parental and adoption leaves.Professional development opportunities for all employees regardless of level or role.Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections.Vibrant office culture with world class amenities.Great Place to Work Certified across the globe.CrowdStrike is proud to be an equal opportunity and affirmative action employer.
We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action.
By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.CrowdStrike participates in the E-Verify program.Notice of E-Verify Participation.Right to Work.CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world's leading businesses into the headlines could not be solved with existing malware-based defenses.
Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.There's much more to the story of how Falcon has redefined endpoint protection but there's only one thing to remember about CrowdStrike: We stop breaches.#J-18808-Ljbffr