Technical Support Specialist

Role overview: The Coupa Configuration and Admin Support role involves managing and maintaining the Coupa platform to ensure seamless operations and optimal performance.
This role requires expertise in configuring system settings, managing user accounts, troubleshooting issues, and supporting system enhancements.
The ideal candidate will work closely with stakeholders to implement configurations that align with business needs and provide technical support for day-to-day operations.
Key Responsibilities: Configure and manage the Coupa platform, including system settings, workflows, and integrations.
Provide technical support and troubleshoot issues to ensure smooth system functionality.
Manage user accounts, roles, and permissions.
Collaborate with cross-functional teams to implement system changes and enhancements.
Create and maintain documentation for configurations, processes, and user guides.
Support training and onboarding efforts for end-users.
Qualifications: Experience with Coupa platform administration and configuration.
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration abilities.
Understanding of procurement or finance processes is a plus.