Technical Support Specialist

Are you looking to work for an innovative and exciting company from Silicon Valley or New York, 100% remotely? We are looking for multi-skilled candidates with excellent interpersonal skills for the position of  Technical Support. We are seeking a highly motivated and experienced Senior Systems Administrator who is passionate about technology and committed to excellence in IT infrastructure management. The ideal candidate will have a strong background in maintaining IT systems and providing exceptional help desk support. The salary range is  2,000 USD to 2,500 USD  per month, depending on the candidate's experience and seniority. Candidates from other Latin American countries may be considered. Candidates in a time zone outside of the western hemisphere will NOT be considered. The role is 100% remote. ALL RESUMES MUST BE SUBMITTED IN ENGLISH Responsibilities: Provide service-oriented support for staff and contractors, including all hardware and software issues. Support the office network, zoom rooms, desk setups, etc. Perform complex troubleshooting and repairs Provision, configure, manage, and support IT infrastructure (OKTA, Google Workspace, Slack, MDM for MacOS and Windows, Atlassian Jira/Confluence, Zoom, etc.) Research and recommend innovative and, where possible, automated approaches for tasks. This includes reviewing bids, cost analysis, and vendor relationships. Manage procurement, deployment, management, and decommission of company assets Configure and deploy security and productivity solutions such as anti-malware, VOIP, Microsoft Office Create clear knowledge base articles for the end-user and the IT team Develop, maintain, and support IT and Security policies and procedures Requirements: Fluent in English, YOU MUST BE ABLE TO HAVE A FLUENT PROFESSIONAL CONVERSATION IN ENGLISH 4+ years as an IT systems administrator, network administrator, or similar role in a Tech/Startup environment Proficient knowledge of systems architecture with the ability to both independently administer core IT systems and partner with teams on administration of specific systems (e.g., Hubspot) Excellent troubleshooting, technical, and problem-solving skills Strong research and documentation skills with the ability to create specific step-by-step workflows High sense of urgency: youre an independent operator driven by the desire to get things done A customer service and user-focused mindset.