The House of Mercier is excited to announce an opportunity for individuals looking to embark on a new career path as a Technical Support Specialist!
This remote position offers you the flexibility to work from anywhere in the world, making it an ideal job for those who enjoy a dynamic work environment.
Best of all, no prior experience is required, and we provide comprehensive training to help you succeed.As a Technical Support Specialist, your primary role will be to assist our clients with technical issues they encounter while using our products.
You will be the frontline support, guiding clients through troubleshooting steps and providing solutions to enhance their experience.
Join our team and become part of an organization that values innovation and client satisfaction!Key Responsibilities:Act as the first point of contact for clients via phone, email, and chat.Troubleshoot and resolve basic technical issues and provide clear advice.Document customer interactions and solutions provided in our support system.Educate clients on how to use our products effectively.Collaborate with team members to improve service delivery and customer satisfaction.Keep up to date with product updates and enhancements.Participate in ongoing training sessions to enhance your skills.Minimum Qualifications:Excellent communication skills with a focus on customer service.Basic understanding of computers, software, and common technical processes.A desire to learn and grow in the technology field.Strong problem-solving skills and attention to detail.Ability to work independently and manage time effectively.Access to a reliable internet connection and personal computer.Positive attitude and a willingness to assist others.Benefits:Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentWork From HomeFree Food & SnacksWellness ResourcesStock Option Plan
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