At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you`ll do:
We are looking for an experienced User Assistance developer to work on a new and exciting cloud offering.
The Role: Research, map, and validate user journeys for our products with an emphasis on how language can increase adoption and improve onboarding.Create help documentation (embedded help, multi-media, and documentation) targeted at various user profiles.Write UI texts and other UX copy to enhance the usability of our products in close collaboration with all stakeholders.Create or participate in the creation of video tutorials to guide our users through the apps (script writing, screen recording, video editing) that match our video guidelines.Define terminology (simple, consistent, and conforms to industry standards).Adhere to standards and guidelines to deliver high quality user assistance.Participate in initiatives to improve tools, processes, and content.Act as an advocate for an excellent user experience.What you bring: Bachelor's degree in Technical Communication, UX Design, Computer Science, or any other related experience.Substantial experience in information development, technical writing, or content development.Ideally first-language proficiency in English, or excellent written and spoken skills in English.Experience in technical writing.The ability to express complex technical information in a clear and precise manner.Outstanding communication, writing, and grammar skills.The ability to work within tight deadlines, deliver on time, and ensure high quality.Flexibility and a readiness to communicate with other team members and to participate in knowledge transfers.Excellent organizational skills.Meet your team:
The Cloud Data User Assistance team is being built around a couple of key positions and so this is an excellent opportunity to take part in creating something new and exciting.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
We believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 414406 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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