At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What you'll do:We are looking for an experienced User Assistance Architect to take on a central role in advising and enabling the creation of multi-faceted content to bring about a well-structured and cohesive user experience.The Role:Research, map, and validate user journeys for our products with an emphasis on how language can increase adoption and improve onboarding.Serve as a content advocate for multiple projects, defining deliverables and providing definitive advice and interpretation of situations.Communicate messages relevant for projects in a timely manner and with constructive feedback to the team.Communicate clear functional requirements and targets.Effectively settle different functional perspectives.Find common ground for cooperation within the product UA team.Define terminology (simple, consistent, and conforms to industry standards).Share in-depth knowledge and experience with the direct team to enable decision-making.Work on complex technical projects or business issues requiring strong technical knowledge.Research and design knowledge architecture concepts and processes.Apply expert knowledge of customer requirements and product architecture, and consider potential interdependencies between products when designing UA deliverables and innovation concepts.Lead user assistance projects, serve as a SME for development/User Assistance initiatives, and help mentor team members.What you bring:Bachelor's degree in Technical Communication, UX Design, Computer Science, or any other related experience.Completion of SAP's User Assistance - Design Information Architecture training.Experience as a Doc Lead.Extensive experience in information development, technical writing, support, or other forms of content development.Ideally first-language proficiency in English, or excellent written and spoken skills in English.Experience in serving as a content SME within a Development group.Extensive experience in technical writing along with experience in documenting end-2-end user experiences.The ability to express complex technical information in a clear and precise manner.Outstanding communication, writing, and grammar skills.The ability to work within tight deadlines, deliver on time, and ensure high quality.Flexibility and a readiness to communicate with other team members.Excellent organizational skills.Meet your team:The Cloud Data User Assistance team is being built around a couple of key positions and so this is an excellent opportunity to take part in creating something new and exciting.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: 414414 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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