At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
CPaaS Registration Administrator is an entry level operative position within Infobip Platform Operations and works under the supervision of mentor and senior team members learning by conducting administration tasks related to projects/setup and maintenance in accurate and timely manner.
Responsibilities:
Registration of traffic worldwide
Administration of Infobip senders database
Processing customer sender registration requests and registering them directly with the MNOs/suppliers
Providing traffic security (both externally and internally) and control through content restrictions and template registration
Specializing in region specific or product-based registration processes
Ordering numbers (VLN/SC) and enabling setup for 2way communication between our customers and end users
OTT traffic registration for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, Google Business Messages
Ensure data accuracy and maintain organized set of detailed records and files to document actions and processes
Cooperate with other departments to ensure compliance in all aspects of defined processes
High awareness on end user needs and supporting great customer (internal and external) experience
Focus on Continuous Development:
Participate in Continuing Education sessions
Be versed in technical processes and tool functionalities related to sender registrations and above workflows and processes.
Qualifications:
Advanced English Level (Mandatory)
Good communication Skills
Proactivity
Experience in Back Office, Customer Support or Call Center (Plus)
Attention to Details
Intermediate level of excel
Portuguese proficiency is a plus.
When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool.
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow!
Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Connect globally – Work with people from all over the world. We put the "global" in globalization.
Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle!
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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