At Infobip, we dream big.
We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future.
Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Position: Telecom EngineerThe Telecom Engineer is an independent role within Infobip Customer Support responsible for delivering successful technical services to both internal and external customers.
This includes ensuring all technical services related to projects, registration, administration, and maintenance are delivered accurately and timely while utilizing expertise in traffic registration worldwide.
Responsibilities:Administration of Infobip senders databaseProcessing customer sender registration requests and registering them directly with the MNOs/suppliersProviding traffic security (both externally and internally) and control through content restrictions and template registrationSpecializing in region-specific or product-based registration processesOrdering numbers (VLN/SC) and enabling setup for 2-way communication between our customers and end usersOther 2-way activities (MO resources, keywords setup...)Custom accounts setup – providing "out of the box" solutions for all use cases our customers could have (ASTW, SNR, DCL, text restrictions, etc.
)OTT traffic registration for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, Google Business MessagesTroubleshooting in cases where existing sender setups are not workingTroubleshooting sender and 2-way related issuesAnswering inquiries regarding senders and helping stakeholders through the registration processEnsuring a high level of customer satisfactionServing as a trusted technical resource by acting on technical service requests with desired quality and customer satisfaction standardsManaging relationships with internal and external customersContributing to internal improvement initiativesUpdating internal databases with information about technical services (sender registration, country/network regulations, setup of new connections, etc.
)Documenting technical procedures and best practices and sharing with the technical communityIdentifying initiatives to optimize and enhance current functionalities (proposing improvements with existing tools/procedures)Maintaining work quality through consistent personal diligence in change managementParticipating in Continuing Education sessionsBeing fully versed in technical processes and tool functionalitiesCollaborating and sharing knowledge with the technical community on a company levelRequirements:Strong drive to learn about the global communication industry and products: SMS, MMS, WhatsApp, RCS, Voice.No previous knowledge in the industry is required; however, previous experience in the field as well as customer experience is an advantage.English proficiency is very important.Ability to operate effectively in a fast-paced environment and manage shifting prioritiesSolid organizational skills, including attention to detail and patienceAnalytical approach to solving technical problemsEffective communication with clients, partners, colleagues, and engineering teams in English and local languageWhen you become a part of Infobip you can expect: Awesome clients – We serve and partner with leading mobile operators, OTTs, brands, banks, social networks, aggregators, and many more.Opportunity knocks often – Being part of a growing company in a growing industry.Learn as you grow – We invest heavily in employee learning and development.Connect globally – Work with people from all over the world.Pay & Perks – Competitive salary, team building, and other organized activities.Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Join the Infobip team!If you are passionate about mobile technology, software development, or global business, apply now so we can find out how well we fit together.
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