Telemarketing Supervisor

We are seeking a talented and experienced Telemarketing Supervisor for our office in São Paulo. If you have a proven track record in managing telemarketing/support teams, and want to grow in a dynamic IT company, then this position is for you!Responsibilities: Lead and coordinate the telemarketing team, ensuring customer service quality is met; Develop and implement strategies and scripts to optimize team performance; Train and develop team members; Monitor and analyze key performance indicators, prepare reports for management; Manage the recruitment process for new team members, including interviewing and evaluating candidates; Ensure compliance with company quality standards and policies.Requirements: Minimum of 3 years of experience in a supervisory role within telemarketing/customer support; Excellent communication skills with the ability to motivate a team to achieve high results; Strong analytical skills with the ability to monitor performance metrics and adjust strategies as needed; Proficiency in computer usage, including experience with CRM systems; Proficiency in English (minimum B2 level) and Portuguese; Spanish is a plus; Organized, responsible, and result-oriented.What We Offer: Competitive salary and annual bonus; Paid vacation and sick days; Meal compensation; Fully-equipped office with central location in São Paulo; Opportunities for professional and career growth; A dynamic and supportive team environment.