Telesales Gap Consultant - Discovery Connect -Kzn

Telesales Gap Consultant - Discovery Connect - KZNBusiness Unit: Discovery ConnectFunction: Call Center / Contact CenterDate: 23 Aug 2024Job Description:Identifying sales opportunities. Answering inbound calls timeously and making required outbound calls. Co-ordination of own administration. Maintaining accurate details and statistics of all queries.Key Purpose:This position is based in the Discovery Connect Sales call centre and reports to the sales team leader. The successful individual will be required to conduct Discovery Gap telesales.The successful individual will be required to perform on, but not limited to, the following key outputs:Communication to members telephonically via fax and emailAttending to general administrationAchieve quality targetAdhering to service level agreementsPersonal Attributes and Skills:The successful individual will be required to demonstrate the following competencies:Goal orientatedSelf-motivatedAbility to perform under pressureAdapt to changePersuasivenessSound time managementAttention to detailAbility to learn quickly and apply knowledgeSpeak fluently (accent neutral) English/AfrikaansQualification & Experience:At least 2 years sales experience, preferably in an outbound telesales environmentMinimum 1 year Life product knowledge; Discovery Life Knowledge is an advantagePC literacy, email, Word, ExcelTertiary qualification is an advantageNQF5 and RE5 qualificationEMPLOYMENT EQUITY:The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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