Join the Traefik Labs Support Team and Make a Difference!
Are you passionate about solving technical challenges and delivering exceptional customer experiences?
Traefik Labs, a leading API Gateway and API Management solutions provider, is seeking to grow its team with talented Support Engineers.
What You'll Do:
Customer Champion:
You're the first line of defense for our customers.
You handle support tickets and provide timely, effective solutions.
Technical Problem Solver:
Dive deep into complex issues, and work closely with our engineering team to reproduce and resolve problems.
Product Innovator:
Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
Knowledge Sharing:
Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.
What You'll Need:
Technical Proficiency:
Strong understanding of container technologies (Kubernetes, Docker) and cloud environments.
Networking experience is a must-have and has become second nature.
Problem-Solving Skills:
A knack for troubleshooting and a dedication to finding solutions.
Communication Skills:
Excellent English written and verbal communication skills to effectively interact with customers and team members.
Teamwork:
A collaborative spirit and the ability to work effectively in a fast-paced, global team.
Time Zone:
GMT -5 to GMT -2
Why Join Traefik Labs?
Cutting-Edge Technology:
Work with the latest API gateway and API management technologies.
Global Impact:
Contribute to a product used by organizations worldwide.
Career Growth:
Opportunities to advance your technical skills and career within a dynamic company.
Collaborative Culture:
Join a supportive and passionate team that values innovation and teamwork.
Open Source Pioneer:
Our flagship Open Source Ingress Controller traefik boasts over 3.5 Billion downloads and global usage.
It has become an industry standard.