Role Profile
Trainer
Role Definition
The role of a trainer is to develop competency and skill sets in individuals to perform effectively and efficiently in the workplace. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.
Roles and Responsibilities
The trainer plays a pivotal role from start to end of the Domain training that includes the following:
Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that process knowledge is documented and transferred to the operations team.
Deliver Generic Domain Specific Modules along with upskilling resources on process.
Structure Onboarding Training requirements, Pre Process, Customer Visits, etc.
Ensure that all new employees go through the defined new learning path for their respective roles in the account.
Deliver pre-process and process training for new employees.
Support new hires during OJT and GO-live.
Provide refresher and remedial training for existing employees.
Ensure all regulatory requirements are complied with from time to time.
Maintain trainee data and information.
Generate training reports from time to time.
Support any administrative tasks like trainee roster and scheduling, etc.
Create/Customize training content for delivery.
Provide feedback and coaching to analysts on the floor.
Take ownership for improvement in analysts' performance.
Analyze training needs for employees working for the account.
Responsible for account level Training metrics.
Responsible for adhering to training standardization guidelines defined by the BU Training Function.
Responsible to work with ops to bridge gaps during training.
Certifications and Assessments
Standard Trainer Assessment & Domain CertificationB2 - Domain Process Training Certification
Education
Graduate
Knowledge
Must Have:
Good hands-on system & applications expertise.
Fluent in English language skills.
Excellent communication and presentation skills.
Good customer interaction skills.
PC literate with good system navigation skills.
Good data input skills.
MS Office (Excel, Word, Outlook) skills - Basic.
Task management & organization skills.
Problem-solving skills.
Professional experience in an industry environment.
Ability to engage with the client and run/lead workshops.
Excellent facilitation and influencing skills.
Good to have:
Advanced research skills.
Content design & development skills.
Experience in handling LMS activities.
Experience
Must Have:
A deep knowledge of the business.
The ability to measure and assess staff training needs.
Strong communication and interpersonal skills.
A passion for continuous learning.
Innovative thinking.
Embrace efficiency.
Good to have:
Prior experience in a similar role.
ID certification and technical skills.
Behavioral Skills and Attributes
Assertive communication.
Conflict resolution mindset.
Able to balance work and life.
Good time management.
Self-improvement mindset.
Good stress management/resilience.
Patience.
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