Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
The Role
As a key player in strengthening the service offerings and packaging of Volvo Group Connected Solutions Latin America, your responsibilities will include integrating key insights from users and business.
You will lead the end-to-end design process, set objectives based on desired user and business value, gather insights to form hypotheses, facilitate workshops, conceptualize holistic overviews of the service offerings, and test concepts early and often. This approach will be user-centric, data-informed, research-based, and iterative.
You will explore various methods and tools to craft brand-relevant experiences, translating concepts into user flows, wireframes, mock-ups, and rapid prototypes optimized for a wide range of devices and interfaces, leading to intuitive user experiences.
As a UX & Service Designer, you will also play a crucial role in establishing the design organization, sharing best practices and success stories, and exploring new ways of working with your design colleagues and the broader organization.
Some of your key responsibilities will be:
Plan and conduct user research and competitive analysis.
Interpret data and qualitative feedback.
Create user stories, personas, storyboards, user journey mapping, and user flows.
Determine information architecture and create site maps.
Create prototypes and wireframes using our shared design system.
Conduct usability testing, monitor, and learn to understand user behavior.
Plan and perform UX activities according to product backlog and product roadmap.
Convey and inspire UX convictions to the product team.
Take into account the constraints of various technical platforms in your designs, by talking to technical experts to ensure that your proposals are feasible.
Coach/Mentor product owners, scrum masters, and development teams in user-centric design and design thinking, building effective teams focusing on delivering business value while respecting diverse user needs.
Facilitate effective decision-making working across different delivery areas.
Actively work to increase the UX maturity of the group and adhere to brand UX governance.
Create, develop, and lead effective processes for key strategic initiatives, interacting with senior management and multiple BAs.
Who are you?
You are a curious, passionate, and driven designer that has a strong background working with digital services, with at least five (5) years of UX and/or service design experience. You should know the design process and have a solid design toolbox, but it is equally important to have a drive to improve that toolbox by experimenting with new approaches and learning from success cases.
You love to work in a cross-functional, agile & goal-driven setting, where you present, promote, and lead key activities. You are comfortable in stakeholder management and presentations for senior management. It is also meriting if you have knowledge of how to navigate large and complex organizations.
In this role, you will bring:
Bachelor's or Master's degree in a relevant field such as Design, Interface Design, Computer Science, User Experience, or a related discipline.
Demonstrated experience in leading and managing UX projects from concept to delivery.
Strong portfolio showcasing a variety of successful design projects across different platforms and devices.
Ability to present and articulate design decisions to both designers and non-designers.
Familiarity with design tools such as Sketch, Figma, or Adobe Creative Suite.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.
At Volvo Group Connected Solutions we drive transportation forward through connectivity. Our services and solutions are the key to a connected and more productive infrastructure, to ensure safer transport and reduced carbon emissions. By leveraging massive amounts of data from our customers' connected assets, we are leading the way in a rapidly changing industry.
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