Job Title: Revenue Operations Specialist
Level: Senior
Working Hours: Full Time (40h/Week)
Contract: CLT (Brazil)
Location: Remote (Brazil)
Your Team
You will report to our Head Of Revenue Operations and join the Operations team. On TheOrg you can view the complete structure of our organisation, including information about every team member, hiring managers and the size of each department.
Your Responsibilities
The Senior Revenue Operations Analyst will lead efforts to improve business processes, focusing on optimizing revenue generation and sales productivity, leveraging analytical skills to solve problems, and using data to boost sales productivity, efficiency, and execution. Act as a central figure in cross-functional collaboration, working closely with Sales, Product, Community, Customer Experience, Support, Operations, and executive management teams to align on and drive key business objectives. Support the go-to-market sales functions by partnering with various departments to execute business strategies and achieve key results. Apply expertise in sales methodologies and processes to enhance digital sales initiatives, ensuring alignment with overall business strategy.
Mandatory Hard Skills
4+ years in Sales Administration/Operations;
Fluent in English;
Graduated in Production Engineering, Business Administration, Marketing or related areas;
Experience with Sales performance, process metrics, and data analysis;
Experience with designing processes (BPMN, Lean Methodology);
Experience working with sales and external customers or in support of different business units and geographies;
Experience in supporting the sales team daily regarding new business, systems, processes, and questions (deal desk);
Experience with basic Agile methodologies;
Solid Process Orientation
You are a process geek, you love designing them, improving them, and continuously working to improve them. Outcomes are driven with an extremely analytical & data-driven DNA. Strong spreadsheet skills (manipulating data sets, building pivot tables, spotting trends/patterns in data to synthesize valuable insights).
Desirable Hard Skills
Experience with Zoho CRM, Hubspot and/or Apollo is desirable.
Soft Skills
Excel across a few key competencies and attributes needed to succeed in this role: resilience, problem-solver, hustle, negotiation skills, effective communication, active listening, time management, analytical skills and coachability;
Passion
Genuine enthusiasm for what you do and how it contributes to our company's mission;
Dream
Proactively seek out opportunities and challenges to achieve extraordinary results. If you're someone who takes initiative and is always striving to improve, you'll fit right in;
Own
Take ownership of your work, set high standards for yourself, and be accountable for outcomes demonstrating a strong sense of responsibility and commitment;
Trust
Recognizing the importance of trust and support and actively working towards a collaborative and inclusive workplace;
Share
Communicating openly and transparently, ensures clarity and honesty in interactions.
What You'll Do
Map and evaluate existing revenue processes to identify inefficiencies and areas for improvement;
Implement process improvements and automation solutions to streamline workflows and reduce manual tasks;
Monitor and analyze the impact of process changes, ensuring continuous improvement and operational efficiency;
Provide data-driven insights to support strategic initiatives and decision-making across the organization;
Collaborate with sales, marketing, and other departments to align processes and performance metrics with broader business goals;
Prepare and present detailed reports on performance metrics, process improvements, and strategic recommendations to senior leadership;
Develop and refine key performance indicators (KPIs) to accurately measure and drive sales effectiveness.
Benefits
Flexible Working Hours
Fully Remote
Unlimited Paid Time Off
Holidays and Vacation Days
Company Laptop and Headphones
Remote Benefit iTalki
Courses and Books
Stock Options
Multicultural environment with colleagues in over 26 countries
Vibrant Company Culture
Check out our handbook to dive into each of our awesome benefits!
About Rocket.Chat
Rocket.Chat is the world's largest open-source communications platform. Built for organizations needing more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromising data ownership, customizations, or integrations. Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, the U.S. Navy, and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure. As Rocket.Chat, we believe in reconnecting the world, one conversation at a time!
See yourself in that? So apply now! Check out our handbook for more information about our rocket.
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