We are hiring a creative S/4HANA Cloud Solution Support Engineer to join our
productive team at Empresa importante in São Leopoldo, RS.
Growing your career as a Full Time S/4HANA Cloud Solution Support Engineer is a
great opportunity to develop useful skills.
If you are strong in communication, cooperation and have the right experience for
Empresa importante today!
We help the world run better
Our company culture is focused on helping our employees enable innovation by
building breakthroughs together.
How?
We focus every day on building the
foundation for tomorrow and creating a workplace that embraces differences, values
flexibility, and is aligned to our purpose-driven and future-focused work.
We
offer a highly collaborative, caring team environment with a strong focus on
learning and development, recognition for your individual contributions, and a
Support consultant who is driven by a desire to provide our customers with
outstanding technical customer service.
The primary responsibility is to assist
our customers in resolving issues related to the implementation, deployment,
functionality, and usage of Empresa importante Products.
The consultant will need the ability to support complex environments that include
a variety of operating systems, platforms, and databases.
EXPECTATIONS AND TASKS
Enable customers to implement and operate their Empresa importante solutions efficiently by
providing state-of-the-art support services.
Collaborate closely with various other Empresa importante departments, like Consulting and Sales.
Managing internal and external escalations including customer communication (if
required).
Temporarily safeguard customers in critical/escalated situations.
Send the first response for all incoming cases verifying the severity, next steps,
ETA for next communication.
Orchestration of experts for fast issue resolution.
Analyze and resolve reported incidents by means of knowledge databases and/or
verifying customizing entries or hardware parameters.
Root Cause Analysis of reported incidents.
Call deflection (productizing knowledge, community forums, knowledge sharing
etc.).
Participation in Empresa importante projects around support processes, infrastructure
requirements and quality assurance.
Report errors to Development.
Provide consulting for customers on procedural issues and queries.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
University Students Information Technology, Computer Science or other similar.
Knowledge in Object Oriented Programming (Java, C++, ABAP/4 etc) desirable.
Excellent customer focus and communication skills (oral/written).
Problem solving/analytical skills.
Flexible approach to working in teams as well as environment.
Fluent in English.
WORK EXPERIENCE
Experience or eagerness to learn in an IT related area, e.g.
consulting/support/development jobappreciated; Fresh graduates with strong
inclination towards technical work may also apply.
Familiarity with Business Software (Empresa importante or comparable solutions) and/or Business
Processes.
Prior Industry experience providing technical support for enterprise software.
We build breakthroughs together
Empresa importante innovations help more than 400,000 customers worldwide work together more
efficiently and use business insight more effectively.
Originally known for
leadership in enterprise resource planning (ERP) software, Empresa importante has evolved to
services for database, analytics, intelligent technologies, and experience
management.
As a cloud company with 200 million users and more than 100,000
employees worldwide, we are purpose-driven and future-focused, with a highly
collaborative team ethic and commitment to personal development.
Whether
connecting Empresa importante industries, people, or platforms, we help ensure every challenge
gets the solution it deserves.
At Empresa importante, we build breakthroughs, together.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working
models help ensure that everyone regardless of background feels included and
can run at their best.
At Empresa importante, we believe we are made stronger by the unique
capabilities and qualities that each person brings to our company, and we invest
in our employees to inspire confidence and help everyone realize their full
potential.
We ultimately believe in unleashing all talent and creating a better
and more equitable world.
FOR Empresa importante EMPLOYEES:
Only permanent roles are eligible for the Empresa importante Employee Referral Program, according
to the eligibility rules set in the Empresa importante Referral Policy.
Specific conditions may
REQUISITION ID:
366001 | WORK AREA:
CUSTOMER SERVICE AND SUPPORT | EXPECTED TRAVEL:
0 - 10% | CAREER STATUS:
PROFESSIONAL | EMPLOYMENT TYPE:
REGULAR FULL TIME | ADDITIONAL LOCATIONS:
LI-Hybrid
BENEFITS OF WORKING AS A S/4HANA CLOUD SOLUTION SUPPORT ENGINEER IN SÃO LEOPOLDO, RS:
Ï Company offers great benefits
Ï Opportunities to grow
Ï Advantageous package