Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Sr. Enablement Specialist will manage and maintain our Enablement Platform (Highspot). This includes our Learning Management System (LMS) and Content Management System (CMS) to ensure efficient deployment and tracking of training programs. The role will involve collaborating with the enablement team (including performance partners, instructional designers, trainers, etc.) to optimize our Enablement Platform. This position is an individual contributor reporting to the Senior Manager of Global Learning Operations.
Responsibilities
Manage our Enablement Platform (Highspot), including our CMS and LMS platforms, user access, content uploads, governance initiatives, and system configurations.
Coordinate with the enablement team to ensure training content is properly formatted and deployed.
Provide technical support for LMS users, troubleshoot issues, and ensure data integrity.
Track and report on training progress, course completion rates, and other key metrics.
Ensure compliance with U.S. government data security standards and regulations.
Create and maintain documentation, such as user guides and job aids for the platform.
Stay updated on LMS updates, trends, and best practices.
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation.) Positions at Docusign are assigned a job designation of either In Office, Hybrid, or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic:
Bachelor's degree in Information Technology, Education, or a related field.
2+ years of experience as an Enablement Platform Administrator or in a similar role.
Experience with Highspot Training Coaching module, Content module, or similar systems.
Knowledge of e-learning standards (e.g., SCORM, AICC) and learning technologies.
Ability to communicate technical information effectively to non-technical users.
Experience with Google Suite (Gmail, Google Doc, Google Sheet, Google Form).
Experience with data manipulation.
Preferred:
Strong analytical, troubleshooting, and problem-solving skills.
2+ years in a systems, operations, or related role within a high-growth, global organization.
Strong understanding of learning management systems, content management systems, and project management tools.
Demonstrated ability to develop and optimize processes, with a focus on efficiency and scalability.
Experience in developing data strategies and using data to drive decision-making and program improvements.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Highly motivated, proactive, and capable of working independently to drive projects to completion.
Comfortable working in a fast-paced, dynamic environment and managing ambiguity with confidence.
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