In collaboration, we are working with a leading Outsourcing/BPO company that is looking to recruit an Italian-speaking Video Content Moderator for their office in Porto.Location: Porto, Portugal (only applicable to candidates already in location)Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Review user reports regarding video content on a streaming platform.Review sensitive content, sometimes involving graphic or disturbing subject matter.Audit and update content.Maintain broad knowledge of client products and/or services.Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.REQUIREMENTS:Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level).6 months of experience in relevant field is preferred.Ability to cover weekly shift rotation including occasional nights and weekends.Tolerance to sensitive content in videos.Strong computer skills.Customer service-orientation with effective, pleasant and professional communication style as well as patience.Quick learning and adaptability to new processes and concepts.Tolerance for repetitive work in a fast-paced work environment.Analytical mindset with strong attention to detail.Ability to work as a team member, as well as independently.BENEFITS:International community.Modern office in a city center with open spaces, easy to access with public transportation.Relocation support!Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace.Support from your colleagues with coaching and mentoring opportunities.Health and Wellbeing initiatives.Monthly meal allowance and much more!Departamento: Information & Technology
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