Company Description Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawai?i's only all-suite and villa luxury oceanfront resort.
This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development.
Live and work in a place you love!What is in it for you:Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like Basic insurance, TDI, and Long-Term Disability for regular Full-time and Part-time employees401(k)One complimentary duty meal for all employees that work more than 6 hours per shiftFood & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)Wellness OfferingsEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activitiesJob Description The Villa Manager is tasked with maintaining the utmost standards of cleanliness and upkeep for The Villa Collection to include 37 two- and three-bedroom villas, while also providing outstanding and exclusive service to our guests.
Furthermore, the Villa Manager will support the supervision and care of designated VIP guests in accordance with the resort's established standards.Salary Range: $80,000 - $85,000What you will be doing:Create curated stay for Villa guests by delivering on the highest of standards, bespoke service and continuously seeking to enhance the service touchpointsServe as the direct contact with all Villa Guests, being a point of contact for pre-stay, during and post stayLiaise with other departments to ensure the smooth management of the villa operations, this includes being responsible for cleanliness of Villas (prior to arrival, occupied service and turndown), Maintenance and Up Keep of Villa, thus being actively involved in ongoing inspections, follow up of Work Orders and Preventative Maintenance and within the F&B divisionAssist guests with Concierge related activities and collaborate with Concierge team to enhance itineraries for our guestsSolicit feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowermentReviews arrival reports and VIPs to ensure all special requirements are met or exceededDevelop, implement and sustain guest service standardsUpholds the highest standard of internal and external customer service at all timesCoaches and mentors colleagues by creating an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels and ResortsConducts and participates in monthly communication meetingsMonitors and provides feedback on monthly labor expensesParticipates in yearly budgeting process and strategic planning/marketing planningDevelops, implements and maintains new incentives to motivate employees and maximize hotel revenueEnsures effective utilization and productivity of all staff through staff planning, hiring and scheduling while adhering to budget parametersEffectively maximizes inventory levels during high occupancy/sold out nightsConsistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assignedActively participate in the Fairmont Kea Lani, Maui's committee(s)Qualifications Your experience and skills include:High School diploma or equivalent or vocational trainingCollege or University degree in Hotel Management preferredMinimum two (2) years previous supervisory/management experience in hotel operations in Front Office operations requiredSuperior leadership and coaching skills with a proven track record of developing and motivating career-minded Front Office professionalsExceptionally strong guest service orientation and training skills backgroundMust have cash/float handling experienceValid Driver's License requiredClean Driver's AbstractMaui County Liquor CardAdditional Information All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).
This Position does not offer sponsorship of Work Visas.
Resumes submitted that cannot fulfill these requirements will not be considered.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Join our 'ohana today : Visit our website to learn more about living and working for Fairmont Hawai'i.
www.fairmonthawaiijobs.comWhy work for Accor?
So you can discover a world where life pulses with passion!Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.
With us, your personality is valued, your opportunities for growth know no boundaries.
Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.Hospitality is a work of heart!
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