Virtual Customer Service Agent

Customer Service Agent Needed!
Do you have amazing problem-solving skills?
Do you love talking to people all day and brightening up their day?
Do your friends say that you would make a great psychologist because you're always helping them solve their problems?
Are you caring, patient, and kind?
If yes, you might have found an amazing opportunity to change lives while working remotely for a U.S. company.
At Bueno Law, you can make a difference in the world, and use your amazing skills to change the lives of thousands of immigrants who are fighting deportation in the United States.
Come join the Bueno Law Warriors as we fight the good fight!
Bueno Law is a queer immigration law firm assisting the LGBTQ+ community, survivors of domestic violence, victims of human trafficking, and other vulnerable clients in obtaining legal status in the United States.
We are looking for patient, positive, people-loving Customer Service Warriors to join our team.
This is a remote, full-time position with lots of opportunities for growth.
As a Customer Service agent, your main responsibilities would be: Answer the phone and provide world-class customer service to our existing clients; Update clients on the status of their cases via phone and text; Provide knowledgeable answers to clients' questions; Assist the production team with client calls and some interpretation; De-escalate clients who are upset, and gently guide them to a solution.
Make clients feel heard, appreciated, and like true VIPs.
Your position is essential to our client journey, and you get to wow the client!
Qualifications Fluent in English and Portuguese; Excellent communication skills; Excellent phone etiquette; Background in psychology preferred; Being patient; Being kind; Conflict resolution skills; Positive, can-do attitude; Comfortable in conflict situations and able to communicate successfully with clients and the team; Must have reliable internet, noise-cancelling headphones, and a private place to work; No experience is necessary; we will train you!
If you're awesome and you know it, send your resume to ****** and we will reach out to you.
Applications through other channels will not be considered.
We offer competitive pay, two weeks of paid vacation, 48 hours of paid sick leave, birthdays off, quarterly performance bonuses, and other perks.
We follow the U.S. paid holiday schedule, and require our team to work Monday-Friday, 9am-6pm PST.