WHO WE ARE: Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25 years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services. WHAT WE'RE ABOUT: We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better. Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/ . RESPONSABILITIES: POSITION SUMMARY: We are seeking a skilled Developer Support Engineer to improve our feedback response time and improve developer productivity in the team. This role would also help in improving customer satisfaction and product quality through effective communication and efficient feedback management. The Dev Support Engineer will play a critical role in ensuring customer issues are understood, categorized, and relayed to the development team in a manner that allows for efficient resolution and minimal disruption to the developers WHAT YOU WILL BE DOING: Engage with customers to thoroughly understand their issues and gather precise reproduction steps. Provide timely updates and solutions to customer inquiries to enhance satisfaction and trust. Assess and categorize feedback to identify actionable issues and resolve or filter out non-actionable issues through support or additional resources. Ensure well-documented and actionable issues are passed to the development team (with possible code fixes) to minimize interruptions and allow developers to focus on their core responsibilities. Collaborate with cross-functional teams to streamline communication and feedback processes. QUALIFICATIONS: MINIMUM QUALIFICATIONS: We are looking for someone with 5 years of experience in building web applications using C#, .NET and Azure as well as proficiency with tools like Visual Studio, VS Code, and Git. The ideal candidate should have hands-on experience with building and maintaining .NET web applications including: Familiarity with Visual Studio and VSCode tooling, including features like creating, managing and deploying projects. Experience running, debugging, testing projects in Visual Studio and VSCode. Proven ability to work on very large code bases. Understanding of the various .NET Core versions and their differences is a plus. Additionally, the candidate should possess: Capability to debug issues, analyze traces, and make simple code changes. Excellent verbal and written communication skills to convey technical information clearly and effectively. Strong analytical skills to interpret customer feedback and identify root causes. A proactive problem-solving attitude to offer practical solutions and improve processes. Familiarity with AI tools to assist with problem detection and communication would be a bonus Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.
