English:
Job Title: Sysadmin/it infrastructure analyst - Endpoint Support and IT Infrastructure Management
Position Summary:
**Responsibilities**:
Endpoint Support:
- Provide technical support to end users, resolving hardware, software, and network connectivity issues.
- Ensure systems are up to date with the latest security patches and fixes.
- Monitor and resolve endpoint performance issues, ensuring system stability and efficiency.
Antivirus Maintenance:
- Perform installation, configuration, and updates of antivirus software on all devices.
- Regularly monitor and analyze antivirus reports to detect and resolve potential security threats.
- Implement security policies to prevent and combat malware and virus infections.
Network and Firewall Management:
- Configure, maintain, and monitor the computer network, ensuring proper functioning and security of the network infrastructure.
- Administer firewalls and other security solutions to protect the network from unauthorized access and external threats.
- Identify and resolve connectivity and network performance issues.
IT Asset Management:
- Maintain an up-to-date inventory of all IT assets, including hardware, software, and licenses.
- Coordinate the lifecycle of IT assets, from acquisition, installation, maintenance, to proper disposal.
- Ensure compliance with security policies and software licensing.
Vendor Collaboration:
- Collaborate with hardware, software, and IT service vendors to ensure the delivery of appropriate solutions and efficient problem resolution.
- Negotiate support contracts and agreements with vendors.
Support Ticket Handling:
- Receive, record, and resolve support tickets related to IT infrastructure problems.
- Prioritize and resolve tickets within established deadlines.
- Document and track ticket progress, ensuring user satisfaction.
Access Controls:
- Manage physical and logical access control policies, including access card systems and central CCTV camera control.
- Configure and maintain physical access control systems, ensuring facility security and restricting unauthorized access.
- Collaborate with our security teams in India to ensure compliance with physical access and monitoring policies and regulations.
**Requirements**:
- Proven experience as a Sysadmin, it infrastructure analyst or in a similar role.
- Advanced knowledge of Windows and MacOS operating system administration.
- Strong English communication skills will be crucial for effectively collaborating with our international teams.
- Knowledge of TCP/IP networks, routers, switches, and communication protocols.
- Experience in administering firewalls and security solutions.
- Understanding of antivirus and endpoint security techniques.
- Strong problem-solving skills and ability to work under pressure.
- Excellent verbal and written communication skills.
- Relevant certifications such as CCNA, CompTIA Security+, Microsoft Certified Systems Administrator (MCSA) are desirable.
Português:
Título do Cargo: Sysadmin/Analista de infraestrutura de TI - Suporte a End Points e Gestão de Infraestrutura de TI
Resumo da Posição:
**Responsabilidades**:
Suporte a End Points:
- Fornecer suporte técnico aos usuários finais, solucionando problemas de hardware, software e conectividade de rede.
- Configurar, instalar e manter sistemas operacionais e aplicativos em computadores desktops, laptops e dispositivos móveis.
- Garantir que os sistemas estejam atualizados com os patches de segurança e correções mais recentes.
- Monitorar e resolver problemas de desempenho dos end points, garantindo a estabilidade e a eficiência dos sistemas.
Manutenção de Antivírus:
- Realizar a instalação, configuração e atualização de software antivírus em todos os dispositivos.
- Monitorar e analisar regularmente os relatórios de antivírus para detectar e resolver possíveis ameaças à segurança.
- Implementar políticas de segurança para prevenir e combater infecções por malware e vírus.
Gerenciamento de Rede e Firewall:
- Configurar, manter e monitorar a rede de computadores, garantindo o bom funcionamento e a segurança da infraestrutura de rede.
- Administrar firewalls e outras soluções de segurança para proteger a rede contra acesso não autorizado e ameaças externas.
- Identificar e resolver problemas de conectividade e desempenho da rede.
Gerenciamento de Ativos de TI:
- Manter um inventário atualizado de todos os ativos de TI, incluindo hardware, software e licenças.
- Coordenar o ciclo de vida dos ativos de TI, desde aquisição, instalação, manutenção e descarte adequado.
- Garantir a conformidade com as políticas de segurança e licenciamento de software.
Contato com Fornecedores:
- Colaborar com fornecedores de hardware, software e serviços relacionados a TI para garantir a entrega de soluções adequadas e resolução eficiente de problemas.
- Negociar contratos e acordos de suporte com fornecedores.
Atendimento de Chamados d