Analyst for People Performance Deployment Technology: Beqom (mandatory)Business Analyst to help with the deployment worldwide of Beqom.During the project:• Participate in implementation workshops with our entities and the solution provider.• Gain in-depth solution and process knowledge during the project to support its successful implementation.• Assist in managing design workshops and configuring our new solution, ensuring it aligns with our requirements.• Contribute to the development of a comprehensive testing strategy and support data migration from the old system to the new solution.• Monitor and support all project deliveries and entity deliveries, data conversion activities, and detailed design integration requirements.• Prepare test cases, conduct System Integration Testing (SIT), and support User Acceptance Testing (UAT).• Create how-to solution documentation to assist users.• Coordinate and support entity Train The Trainer and UAT activities.• Assist the Product Owner in delivering the roll-in kit for future migrations.• Collaborate with the Product Owner to draft post-Go-live procedures and define the post-Go-live ervice catalog.• Maintain project documentation according to our standard processes, including configuration workbooks, requirement traceability matrices, and project management plans.• Work closely with the internal integration team to ensure business requirements meet expectations.• Participate in data migration activities, testing, and Go-live preparations.• Contribute to defining the standard catalog of services that will support core model enhancements and updates.• Develop dashboards and reports to monitor project progress.Post Go-Live responsibilities:• Ticket Management for HR Solutions BAU based on the catalog of services.• Development and maintenance of requests. Each development request will go through the required quality process, and all related documents will be placed on the shared portal.• Weekly meetings with our internal and external stakeholders to update them on progress.• L1-Support will include the following tasks:Ticket Management for Entities BAU Projects, Internal BAU Project only.Co-ordination on Production Instance through cornerstone tool.Product support Co-ordination on Production Instances through product support tools.Weekly & Monthly Dashboards of BAU Reporting (Weekly Dashboard & Monthly Steering committee report only)Attend Weekly & Monthly Steering committee meetings of BAU (Backlog, Extended Services, etc.)Security review of User access (twice a year only, managed by ticket raised by Security Manager)• L2-Support will include the following tasks:Incident Management: analyze, solve (debug and/or data patch). Provide the solution as per entities request.InternalReferential Management: analyze, configure set-up and transversal data. Provide the solution, as per Entity's Request. Any mass changes (for e.g., many department realignments, Absencesetup changes) will be treated as "Change Request".Change request/Enhancement Request: Assign to NSR Team.Grants and Role Management: Manage User Access, perform security review.Information Request: Analyze and Provide required information. Provide a solution, Guide entities to perform actions by themselves. (Cost estimation out of scope).Problem Management: provide primary analysis. Submit to Problem Management.• L3-Support will include the following tasks:Analysis and correction or workaround, when possible, on complex issues that cannot be resolved by Level 1 and 2Support to Level 1 and 2 teams to manage complex issues or requests from entitiesCreate a process to avoid problems when incidents are recurrent. Send the process to Level 1 and 2 teams after validationOn top of the tickets raised by entities, the activity will mainly consist of producing patches and improvements identified during the campaign assessment and performing evolutionarymaintenance (analysis of new releases, activation of new features, etc.)Creation of Service Requests (SR) or Case on the product support when the problem is an "editor" bugProduction the evolution of the activity and the update backlogProduce indicators and dashboard for monitoring tickets created and processed during the monthly BAU review Why Join Our TeamHuman TouchMany Benefits OfferedGlobal ExperienceMulti Language Support When you join our team, you become part of a culture where clients and the team's well-being is at the heart of everything we do; believing that happy, motivated staff provide a better service to our clients. Whether it is our energetic office, our friendly and approachable staff or our career progression opportunities, there are many reasons why Scorpion Circle is the company to work with. We offer a competitive package of pay and other benefits; while involving our team members in all aspects of the business, moving forward as a team and not as individuals or departments. Whatever your role in the company, we want our team members to feel valued and rewarded. We fully recognise the value of a healthy work-life balance, always try to be flexible; helping you fit your professional goals around your personal life. Sign up for our exclusive newsletter focused on Business Intelligence and Digital Transformation Tips
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