Associate Technical Account Manager - Tech Touch (Remote, BRA) About the Role: To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills. What You'll Do: Serve as a technical contact and augment our customer support teams. Participate with onboarding process. Perform quarterly health checks and business reviews. Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests. Escalate customer issues to management when appropriate. Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. Leverage knowledge content and systems to obtain product expertise. Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Drive support cases to ensure issues are being resolved in a timely manner. What You'll Need: Bachelor's Degree or equivalent experience. Experience working with Windows Operating Systems. Knowledge of enterprise web technologies, security and cutting-edge infrastructures. Excellent customer service skills and ability to quickly establish technical credibility with customers. Excellent communication skills, written and verbal. Proven problem-solving skills. Collaborative attitude. Commitment to customer success. Preferred Qualifications: Bachelor's Degree in related field. 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization. Benefits of Working at CrowdStrike: Remote-first culture. Market leader in compensation and equity awards. Competitive vacation and flexible working arrangements. Comprehensive and inclusive health benefits. Physical and mental wellness programs. Paid parental leave, including adoption. A variety of professional development and mentorship opportunities. Offices with stocked kitchens when you need to fuel innovation and collaboration. We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve. CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact ******, for further assistance.
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