Role: Client Partner
Location: Remote (Anywhere in Brazil)
Who We Are
Massive Rocket is a burgeoning data and CRM consultancy that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 and a half years ago, we have experienced swift growth and are now at a crucial juncture, aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale, leveraging the latest in web, mobile, cloud, data, and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.
What We Offer
Fast-moving environment – you will never stop learning and growing
?? Supportive and positive work culture with an emphasis on our values
International presence – work with team members in Europe, the US, and around the globe
100% remote forever
Flexible Vacation Policy
??? Career progression paths and opportunities for promotion/advancement
Organised team events and outings
Job Purpose
The Client Partner at Massive Rocket is the quarterback of our client experience. You'll be the first impression, building trust and igniting excitement with new prospects. Imagine crafting winning pitches and proposals, then guiding them seamlessly through onboarding to ensure a smooth launch.
But your journey with clients goes far beyond acquisition. You'll become a strategic advisor, shaping the direction of their account and fostering long-term growth. Envision coaching your team to consistently deliver value, exceeding expectations at every turn.
This isn't just a client management role; it's about building thriving partnerships. You'll be the champion for their needs, tackling challenges head-on and proposing innovative solutions. By fostering exceptional relationships, you'll become the client's trusted partner, propelling their success and propelling Massive Rocket forward
Responsibilities
New Business:
Qualifying new business opportunities, building immediate confidence and trust with new prospects. Crafting Pitch presentations, Commercial Proposals & Pricing with the support of the delivery team. Leading negotiations and closing contracts and Scope of Work with Client Procurement Teams. Onboarding new clients, ensuring successful transition into Delivery.
Account Retention:
Supporting the success and growth of the engagement and account starting from initial meetings and proposal creation to account delivery and growth. Determine the strategic direction and tone for all client accounts. Coaching and supporting the team to continuously improve the quality of the strategy and delivery on the client's business, adding value at every touchpoint. Working with the delivery team to ensure projects are appropriately staffed and profitable.
Account Growth:
Identifying and qualifying growth opportunities, building immediate confidence and trust with new prospects. Developing strategic roadmaps and scoping new business projects with the support of the delivery team.
Customer Relationship Development:
Acting as a point of escalation to address client feedback and propose appropriate solutions. Establishing and maintaining the client relationship standard of excellence for the agency.
Experience
• 10+ years experience in a client facing role
• Technical Engineering or Technical Marketing Background
• Experience and expertise in at least 4 of the following areas
? Consulting / Business Analyst
? Customer Engagement/Customer Experience Strategy
? CRM
? MarTech - CDP, CEP, Marketing Cloud,
? Customer Data Management
? Data Architecture/ Data Warehouse
? Data Analytics/ Measurement/Reporting
• Experience managing multiple complex projects
Note:
Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.
