Cloud Specialist 3-22000C5D
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
Oracle is making huge global investments to deliver the most open, secure, reliable and progressive Cloud platform to help our customers through their generational shift to the cloud.
We are reengineering our vast array of software and hardware assets and retooling our sales and engineering practices.
With Oracle's deeply innovative culture; outstanding track record of delivering most popular software platforms and its unparalleled ability to maintain a pulse of the enterprise customers - we are the only company in the world that is delivering the most compelling services at every layer of the cloud.
Inside Oracle - we are fast-growing; fast moving engineering and product group passionate about delivering Oracle's next generation infrastructure-as-a-service platform.
We are on a mission to deliver a massively scalable global infrastructure cloud platform that is a hallmark of innovation, reliability, and efficiency.
This platform will show our customers the promise of infinite, on-demand, globally scalable infrastructure capacity that they can use to deliver efficient and productive services to their customers.
The Oracle Cloud organization is looking for a Cloud Specialist to be customers advisor, guiding trough the standard methodologies and supporting customer in different situations: Adoption, Crisis, Knowledge Exchange, Customer Advocate inside Oracle.
The Technical skill are just one part of the role, the need is also having customer centric, behavior like owner and always putting the customer at the center.
**Skills**:
- Experience in operational parameters and troubleshooting of the following: Compute / Storage / Networking / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment and Cloud Computing
- Experience in Cloud projects (migration and adoption)
- Experience in Troubleshoot: Network, Operational Systems, and others
- Experience in sophisticated and critical Projects
- Experience in a 24x7 operational services or support environment
- Positive problem-solving skills, with ability to identify issues, addressing them quickly and thoroughly, using peers and internal resources as applicable
- Must have customer service proficiency and maintain customer focus
- Deep technical savvy, interpersonal skills.
- Good Communication, Presentation, and speaking skills.
- Strong Data Center, Infrastructure, and IT Operations Exposure
- Fluency in English is required - Spanish is a differential (written and spoken)
**Main Activities**:
- Be a Technical Advisor for the customers
- Driving customers trough the Oracle Cloud Best Practices
- Help customers in identify technical improvements
- Help customer adoption new Oracle Technologies
- Customer Centric, behavior like owner
- Support customer in troubleshoot (different scenarios)
- Support in communication with Oracle Support Team
- Lead critical Situations
- Communication: Tech and Executive Level
- Meetings and Cadence with clients
- Must have customer service proficiency and maintain customer focus
- Deep technical competence, communication and interpersonal skills
**Detailed Description and Job Requirements**
Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems.
Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design and deployment.
**Oracle is an Affirmative Action-Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
**
**Job**: Pre Sales
**Location**: BR-BR,Brazil-Sao Paulo
**Job Type**: Regular Employee Hire
**Organization**: Oracle