You will need to login before you can apply for a job. If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.Collections SupervisorIn this Collections Supervisor position, we are looking for a highly motivated, goal-oriented individual with great language and people leadership skills, who carries a positive attitude towards challenges.You will be responsible for leading as well as participating in the daily processes of the Collections department for your market and team. You will ensure collections tasks are completed timely, provide task priorities to the team, help with critical problem resolution, assist in leadership responsibilities, and ensure company and departmental policies are followed.Read on to see if your skills are the right fit for this fulfilling opportunity!What you'll do:Collaborate with a diverse and distributed team to innovate processes, strategies, and proceduresAssist with problem resolution and leadership responsibilitiesAssist the team to prioritize daily tasksContribute with global teams and corporate contacts on raised issuesLead and mentor the team on performance and personal developmentSupervision and performance of daily collection department functions, including assignment of work queues, management of critical cases escalation and monitoring of collector workloads and performance against metricsResponsible for coordinating staff, including but not limited to fielding questions, providing task priorities, and problem resolutionActively participate in interviewing and hiring employeesLead and coach team applying formal performance reviews and one-on-ones while leading by exampleUse various applications and tools such as Sidetrade, Avaya CMS, Partner Central and the Microsoft Suite of productsWho you are:Must be fluent in English. Spanish is not mandatory but desirableBachelor`s in any related field; or equivalent related professional experienceSolid experience in managing peoplePeople orientated and leader by examplePositive attitude, goal-oriented, diligent and organizedPro-active, data driven and customer centricProblem solverResilient, able to work in a fast paced and changing environmentSolid understanding of basic programs including Excel, Word and OutlookAnalytical and mathematical skillsExcellent verbal and written communication and negotiation skills#LI-KW1About Expedia GroupExpedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expediareg;, Hotels.comreg;, Expediareg; Partner Solutions, Vrboreg;, trivagoreg;, Orbitzreg;, Travelocityreg;, Hotwirereg;, Wotifreg;, ebookersreg;, CheapTicketsreg;, Expedia Group Media Solutions, Expedia Local Expertreg;, CarRentals.com, and Expedia Cruises. 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group`s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you`re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.. CompanyWho we areWe are travelers and technologists. We work across time zones, hemispheres, cultures, and languages. We thrive on breaking things down and building them back up again until they're even better.We know travel can be hard. But we also know it's worth it every time. And because we believe travel is a force for good, we take our roles seriously. We're here to build great products and create connections that truly bring good into the world.Accommodations and adjustmentsWe're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form. We're a diverse company, that feels like a communityWhen you join Expedia Group you become part of a global network of passionate travelers and technologists. Everyone is welcome here, and we take purposeful steps to create and nurture a diverse, open culture.We find meaning in the work we do: together, we can broaden horizons, strengthen connections, and bridge divides.We're a truly global company, with offices on almost every continent. Our hybrid working policy empowers our employees to enjoy the benefits of remote working while staying connected to their colleagues.No matter where you are – or where you dream of being – we've got opportunities for you to explore.Our industry-leading benefits package enables you to create a fulfilling career while staying healthy, happy, and well.Create a job alert and receive personalised job recommendations straight to your inbox.
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