If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Collections SupervisorIn this Collections Supervisor position, we are looking for a highly motivated, goal-oriented individual with great language and people leadership skills, who carries a positive attitude towards challenges. You will be responsible for leading as well as participating in the daily processes of the Collections department for your market and team. You will ensure collections tasks are completed timely, provide task priorities to the team, help with critical problem resolution, assist in leadership responsibilities, and ensure company and departmental policies are followed.Read on to see if your skills are the right fit for this fulfilling opportunity! What you'll do: Collaborate with a diverse and distributed team to innovate processes, strategies, and proceduresAssist with problem resolution and leadership responsibilitiesAssist the team to prioritize daily tasksContribute with global teams and corporate contacts on raised issuesLead and mentor the team on performance and personal developmentSupervise and perform daily collection department functions, including assignment of work queues, management of critical cases escalation and monitoring of collector workloads and performance against metricsCoordinate staff, including but not limited to fielding questions, providing task priorities, and problem resolutionActively participate in interviewing and hiring employeesLead and coach team applying formal performance reviews and one-on-ones while leading by exampleUse various applications and tools such as Sidetrade, Avaya CMS, Partner Central and the Microsoft Suite of products Who you are: Must be fluent in English. Spanish is not mandatory but desirableBachelor's in any related field; or equivalent related professional experienceSolid experience in managing peoplePeople-oriented and lead by examplePositive attitude, goal-oriented, diligent and organizedPro-active, data-driven and customer-centricProblem solverResilient, able to work in a fast-paced and changing environmentSolid understanding of basic programs including Excel, Word and OutlookAnalytical and mathematical skillsExcellent verbal and written communication and negotiation skills
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