Common Back Office (Cbo) Client Management Analyst (Office Based) Undp Careers

Job DescriptionBackgroundDiversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a 'leave no one behind' approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.As all countries around the globe are seeking new ways to address complex and interconnected challenges such as shocks from crises, economic stagnation, inequality and poverty, providing access to clean and affordable energy, protect the environment, or mitigating and adapting to climate change, UNDP aims to develop integrated responses to these issues.UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). In addition to multi-lateral and bi-lateral partnerships, UNDP provides countries with specialized integrated technical services for eligibility assessment, programme/project formulation and implementation, capacity development, policy advice, technical assistance, training and technology transfer, mobilization of co-financing, implementation oversight, results management and evaluation, performance-based payments and knowledge management services.The UNDP Country Office (CO) in Brazil is a key development partner of the Brazilian government and supports national and sub-national public and private sector institutions and civil society to achieve a more sustainable and inclusive society by strengthening democratic institutions, improvement of governance effectiveness, reduction of poverty and inequalities and addressing climate change and biodiversity issues.The Operations Team plays a pivotal role in enhancing the efficacy of UN operational services and UNDP Brazil. It does so by crafting a comprehensive service delivery platform aimed at providing operational solutions to all UN entities and UNDP programs and projects. Moreover, it coordinates operational services and explores their potential expansion to the UN Common Back-Office.The role of the CBO Client Management Analyst, as a pivotal element of the CBO team, is to harness and analyze data, guide service improvements, and ensure the alignment of operations with the strategic objectives of the CBO, enhancing UNDP's capacity to support the UN system effectively.Duties And ResponsibilitiesUnder the overall guidance and supervision of UNDP's Operations and UN Common Back-Office Manager for Brazil, the CBO Client Management Analyst will act on all aspects of Common Back-Office (CBO) operations, whilst promoting a client, quality and results-oriented approach to the CBO portfolio.The CBO Client Management Analyst is responsible for guaranteeing that the services and strategic issues of CBO services are implemented according to UNDP rules and regulations. The incumbent sets policies and methods to maximize CBO performance in operations all the while demonstrating capacity for innovation and creativity and providing assistance to UNDP's Operations and UN Common Back-Office Manager for Brazil on readjustment of the operations to consider changes in the operation as and when needed.ResponsibilitiesEnsures quality in the provision of the Common Back-Office (CBO) operational strategies:Consolidate the CBO as an integrated center of services meeting with efficiency operational needs of it clients, and quality based on UNSDG Client Satisfaction and Costing & Pricing principles;Assist the Heads of the UNDP CBO services, UN agencies and personnel in full adherence and implementation of all the CBO services;Ensure CBO compliance of operations with UN/UNDP rules, regulations and policies;Guide UN agencies and personnel in fully complying with, implementing and utilizing the Common Services;Review SLAs and all the amendments related to the MOU for new participants;Provide inputs to the CBO administrative business process mapping and elaborate/review/monitor the implementation of the internal standard operating procedures (SOPs);Analyze and improve workflows, definition and monitoring of Key Performance Indicators (KPIs) related to the provision of services provided by UNDP/CBO.Works With The UNDP's Operations And UN Common Back-Office Manager For Brazil In Reporting To The CBO Country Governance Board (CGB) And The Operations Advisory Group (OAG)Organize meetings to review progress and approve work plans;Prepare periodic progress updates, and annual reports;Prepare communications material, such as bulletins, flyers, and other to establish ongoing working communication with UNDP Head Quarter and CGB members;Perform other tasks relevant to CBO success as directed by UNDP's Operations Manager and CBO Manager for Brazil.Act As a Liaison Between UNDP And UN EntitiesEstablish and maintain contacts and cooperation with the relevant UN Agencies;Assist regular communication and coordination with UN Agencies;Preparation of high quality information and visibility of the activities among the stakeholders;Organize and coordinate meetings, trainings (including CBO tools and SOPs) and/or missions including logistical and administrative support;Prepare documents in general, proposals, reports and presentations.Ensures Effective Management Of The CBO Financial ResourcesProper planning, expenditures tracking and monitoring of financial resources;Management and guidance of cost-recovery system for the services provided by the CBO;Ensure requisitions and payment are timely raised in the UN financial management system 'QUANTUM';Routinely monitor financial reports for unusual activities and transactions;Assist in the planning, preparation, and monitoring of annual plans and budgets.Contributes to the advancement of a common business operations strategy and the Efficiency Agenda for the UN in Brazil:Continuous improvement of business processes to enhance efficiency and effectiveness;Monitoring and data collection in assigned service areas;Support to common operations planning and management;Sound contributions to knowledge networks and communities of practice;Establish appropriate mechanisms to receive continuous feedback from client entities;Act as key liaison for engagement with RCO and UN entities.Facilitate Knowledge And Capacity Building And Knowledge SharingIdentify, synthesize and document best practices and lessons learned;Participate in and ensure sound contributions to knowledge networks and communities of practice on project related issues.The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.Institutional ArrangementThe CBO Client Management Analyst works in overall guidance and direct supervision of UNDP's Operations and UN Common Back-Office Manager for Brazil and in collaboration with the members of the CBO Management team.CompetenciesCoreAchieve Results LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadlineThink Innovatively LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvementsLearn Continuously LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedbackAdapt with Agility LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexibleAct with Determination LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confidentEngage and Partner LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationshipsEnable Diversity and Inclusion LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discriminationEducationRequired Skills and ExperienceAdvanced university degree (Master´s degree or equivalent) in Business Administration, Management, Public Administration, International Relations or related field is required, orA first-level University degree (Bachelor´s degree) in Business Administration, Management, Public Administration, International Relations or related field in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.ExperienceA minimum of 2 years (with master's degree) or 4 years (with bachelor's degree) of relevant experience at the national and international level in management services and operational systems and establishing strategic relationships.Required SkillsStrong experience in building and maintaining partnerships and stakeholder relationships.Proven experience in data analysis and elaboration of SOPs and KPIs.Experience in the use of computers, office software packages (MS Word, Excel, etc.), database packages, and web-based management systems such as ERP.LanguagesFluency in Portuguese and English languages is required.Fluency in Spanish is considered an advantage.DisclaimerImportant applicant informationAll posts in the NPSA categories are subject to local recruitment.UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.Scam warningThe United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process.
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