As a Community Support Specialist, youll be responsible for community engagement, moderation, and support for a passionate community of musicians around the world.
This position reports to the Community Lead.
Key Responsibilities
Community engagement, moderation, and support
Provide technical expertise and solutions via Zendesk for BandLab Technologies brands
Troubleshooting issues reported by users involving BandLab products
Drive BandLab digital ecosystem through feedback with the development team
Identifying support systems and processes to help users better help themselves
Support general Marketing activities and initiatives
Be an evangelist for BandLab around the world
Personally participate and engage users in the BandLab community building directrelationships with fans and influencers
**Requirements**:
Musician with knowledge and experience in professional music production
General technical understanding of BandLab, Cakewalk and other products
Deep, well-demonstrated experience in online community building and social outreach
Strategic thinker with strong leadership, management, and communication skills
Highly proficient in spoken and written English
Able to make critical decisions under time constraints and a full workload
Able to travel, work long hours and weekends as needed
Ability to take on new roles, assignments and responsibilities as needed
Strong writer with positive and personable communication skills
**Benefits**:
BandLab Technologies is a next-generation social technology collective that integrates the physical and digital supply chain around music.
BandLab, the groups flagship digital product, is a social music platform that enables creators to make music and share the creative process with musicians and fans.
BandLab combines music-making and collaboration tools, like the worlds first cross-platform DAW, with social features like video sharing, messaging, and discovery.
BandLabs mission is to break down the technical, geographic, and creative barriers between creators, collaborators, and the community.