Job SummarySuperbet is looking for a passionateCustomer Engagement Analystto help us maintain our commitment to customer excellence.
This versatile role will involve managing customer feedback across Reclame Aqui, Procon, and social media (SoMe), as well as taking part in internal escalation processes (Tier 2).
It's an exciting opportunity for someone eager to grow, communicate effectively, and be part of a fast-paced environment.
You will work across multiple departments, dive into trend analysis, and contribute to the company's customer engagement strategy.Key ResponsibilitiesManage and respond to customer feedback across Reclame Aqui, Procon, and social media channels (SoMe).Participate in internal escalation processes (Tier 2) to resolve more complex customer issues.Analyze customer feedback trends and generate insightful reports to identify key issues and opportunities.Collaborate with internal teams to improve customer support strategies and resolve customer concerns.Help maintain Superbet's reputation by addressing issues proactively and ensuring top-notch customer service.Contribute to a customer-first culture and collaborate on initiatives that elevate customer experience across the company.What We're Looking ForEntry-level position, though candidates with some experience in customer service processes, particularly in digital support - are highly encouraged to apply.Acommunications backgroundis ideal, whether in customer service, support operations, or similar fields.
Strong communication skills are essential.Intermediate Englishlevel is required for this role.A passion for growth.
This is your chance to join an international company where your career can take off!Experience with customer service tools (Zendesk, CRM systems) is a plus.Some experience in digital supportand customer service processes is desirable.Versatilityand a proactive, detail-oriented, and customer-focused mindset are key for this role.
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