We are looking for a
Customer Experience (CX) Intelligence Intern
to support our
conversational commerce clients
by leveraging data to deliver
insightful and accurate information
.
As an intern, you will assist in
driving client retention
by conducting performance analysis, tracking key metrics, and generating
user insights
that help optimize client operations.
This is a great opportunity to gain hands-on experience in data analysis and customer experience in a fast-growing industry.
Key Responsibilities:
Data Support & Analysis
:
Assist in gathering and analyzing data to track performance metrics, such as conversion rates, sales growth, and customer lifetime value (CLV).
Help in creating regular reports to demonstrate the financial impact of our solutions on client businesses.
User Insights
:
Assist in analyzing user behavior data from conversational commerce platforms to identify trends and provide insights for personalized experiences.
Cross-functional Collaboration
:
Collaborate with multiple teams to ensure the successful delivery of insights that enhance customer experience strategies.
Automation Support
:
Help in automating processes to integrate and organize data from various sources for better decision-making.
Qualifications:
Education
:
Current student or recent graduate in
Production Engineering
,
Business
,
Data Science
,
Economics
, or a related field.
Skills
:
Strong Excel skills
(including basic formulas, pivot tables) are required.
Interest in
data analysis
and
customer experience
; any experience in data visualization or storytelling is a plus.
Strong communication skills and ability to collaborate with cross-functional teams.
Fluency in
Portuguese, Spanish, and English
is required.
What You'll Learn:
Hands-on experience with
data analysis
in a customer-focused environment.
Exposure to
conversational commerce
and how data-driven insights influence
client retention
and business performance.
Collaboration with cross-functional teams in a fast-paced, dynamic work environment.
How to identify key insights from complex data sets and communicate them effectively to stakeholders.
What We Offer:
Mentorship
from experienced professionals in the field.
Flexible work hours
to accommodate your academic schedule.
Valuable industry experience
in a fast-growing tech space.
Opportunities for growth
, including potential for full-time roles post-internship.