Customer Happiness Associate - Br

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region. Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors. We are looking for a Customer Happiness Associate who will: Have experience in Fintech companies. Help solve escalated issues through different channels. Troubleshoot, investigate, and create detailed notes in the admin system. Provide follow-up calls to customers to troubleshoot issues as necessary. Create opportunities and options for customers interested in canceling/returning orders. Have 2+ years working as a Customer Success Agent / Customer Representative. Have previous experience managing B2B clients. Have intermediate English skills. Possess English professional proficiency (preferred). Be patient, pay attention to detail, and be a great communicator. Propose ideas and solutions based on customers' claims. Have advanced skills in Office / Google Drive. Have advanced knowledge of CSS tools e.g: Zendesk or similar. Have intermediate knowledge of CRM tools e.g: Hubspot or similar. Exhibit a high level of quality and excellence in service, with a strong focus on understanding customer needs and solving with the highest levels of quality. Be a multitasker, capable of handling several tickets at the same time. We value Clarity - Open and direct communication Simplicity - Pare things down to the essential Ownership - We're all owners and act like it Pride - Make quality products we're proud of Always Be Changing (ABC) - Continuous self-improvement Inclusivity - Every voice counts; we value each other for our shared mission and contributions We offer Competitive salary & a robust stock ownership plan 100% flexible work model A set of benefits that are adaptable to your needs & way of life Opportunities for growth in a fast-paced environment A chance to shape B2B payments in Latin America and increase the region's economic competitiveness
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