Customer Operations Manager (F/M/D)

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At CARIAD, we're bundling and further expanding the Volkswagen Group's software expertise.
We're uniting over 6,500 global experts to build a scalable technology stack, including a software platform, unified electronic architecture and reliable connection to the automotive cloud.
Our CARIDIANS are developing vehicle functions such as driver assistance systems, a next-generation infotainment platform, power electronics and charging technology, and digital services in and around the vehicle.Our software can already be found in Volkswagen ID.
models and will soon power Audi and Porsche vehicles with the E3 1.2 platform in 2024.It's no easy task, but with experts like you, we can shape the future of mobility.
Join us at CARIAD and be part of this exciting journey!Questions about this position can be answered byMilly VWAG Blueat .Brief Role DescriptionThe role is responsible for leading the in-life Customer Operations functions to provide excellent customer service, brand alignment and compliance with all relevant regulatory and legal frameworks.
The role owns all aspects of the delivery and development of the function in line with the company's business strategy.There is responsibility for developing customer service and for developing and executing the broader business strategy.
A key objective is the consistent implementation of client strategies, policies and related procedures.The Director of Customer Operations exemplifies the value of the company and sets the standard for integrity by putting the customer at the center of everything we do, demonstrates ethical leadership in compliance and sets an example of consistency, fairness and transparency within the culture.Possible Tasks within this roleQualification requirementsEmpathy (interpersonal relationship)Customer OrientationLeadershipCustomer experience managementCustomer communications managementCustomer analyticsStrategic alignmentBrand (marketing)Brand managementCompliance and ethics programGovernance, risk management, and complianceRegulatory processesRegulatory complianceRegulatory requirementsBudget planningBudget controlAt CARIAD, we value individuality and diversity.
We see great strength in our differences and can all benefit from the unique perspectives of others.
We strive to employ people with diverse backgrounds who have the expertise, energy and focus to advance our mission.
If you're unable to submit an application because of a disability, please contact us at ****** .
Customer Operations Manager (f/m/d) At CARIAD, we're bundling and further expanding the Volkswagen Group's software expertise.
We're uniting over 6,500 global experts to build a scalable technology stack, including a software platform, unified electronic architecture and reliable connection to the automotive cloud.
Our CARIDIANS are developing vehicle functions such as driver assistance systems, a next-generation infotainment platform, power electronics and charging technology, and digital services in and around the vehicle.Our software can already be found in Volkswagen ID.
models and will soon power Audi and Porsche vehicles with the E3 1.2 platform in 2024.It's no easy task, but with experts like you, we can shape the future of mobility.
Join us at CARIAD and be part of this exciting journey!Questions about this position can be answered byMilly VWAG Blueat .Brief Role DescriptionThe role is responsible for leading the in-life Customer Operations functions to provide excellent customer service, brand alignment and compliance with all relevant regulatory and legal frameworks.
The role owns all aspects of the delivery and development of the function in line with the company's business strategy.There is responsibility for developing customer service and for developing and executing the broader business strategy.
A key objective is the consistent implementation of client strategies, policies and related procedures.The Director of Customer Operations exemplifies the value of the company and sets the standard for integrity by putting the customer at the center of everything we do, demonstrates ethical leadership in compliance and sets an example of consistency, fairness and transparency within the culture.Possible Tasks within this roleQualification requirementsEmpathy (interpersonal relationship)Customer OrientationLeadershipCustomer experience managementCustomer communications managementCustomer analyticsStrategic alignmentBrand (marketing)Brand managementCompliance and ethics programGovernance, risk management, and complianceRegulatory processesRegulatory complianceRegulatory requirementsBudget planningBudget controlAt CARIAD, we value individuality and diversity.
We see great strength in our differences and can all benefit from the unique perspectives of others.
We strive to employ people with diverse backgrounds who have the expertise, energy and focus to advance our mission.
If you're unable to submit an application because of a disability, please contact us at ****** .
Customer Operations Manager (f/m/d) At CARIAD, we're bundling and further expanding the Volkswagen Group's software expertise.
We're uniting over 6,500 global experts to build a scalable technology stack, including a software platform, unified electronic architecture and reliable connection to the automotive cloud.
Our CARIDIANS are developing vehicle functions such as driver assistance systems, a next-generation infotainment platform, power electronics and charging technology, and digital services in and around the vehicle.Our software can already be found in Volkswagen ID.
models and will soon power Audi and Porsche vehicles with the E3 1.2 platform in 2024.It's no easy task, but with experts like you, we can shape the future of mobility.
Join us at CARIAD and be part of this exciting journey!Questions about this position can be answered byMilly VWAG Blueat .Brief Role DescriptionThe role is responsible for leading the in-life Customer Operations functions to provide excellent customer service, brand alignment and compliance with all relevant regulatory and legal frameworks.
The role owns all aspects of the delivery and development of the function in line with the company's business strategy.There is responsibility for developing customer service and for developing and executing the broader business strategy.
A key objective is the consistent implementation of client strategies, policies and related procedures.The Director of Customer Operations exemplifies the value of the company and sets the standard for integrity by putting the customer at the center of everything we do, demonstrates ethical leadership in compliance and sets an example of consistency, fairness and transparency within the culture.Possible Tasks within this roleQualification requirementsEmpathy (interpersonal relationship)Customer OrientationLeadershipCustomer experience managementCustomer communications managementCustomer analyticsStrategic alignmentBrand (marketing)Brand managementCompliance and ethics programGovernance, risk management, and complianceRegulatory processesRegulatory complianceRegulatory requirementsBudget planningBudget controlAt CARIAD, we value individuality and diversity.
We see great strength in our differences and can all benefit from the unique perspectives of others.
We strive to employ people with diverse backgrounds who have the expertise, energy and focus to advance our mission.
If you're unable to submit an application because of a disability, please contact us at ****** .
Job ID: 2213 Location: São Paulo, DE Department: Financial Services and Insurances Contract Type: Fixed-term Posting Date: May 30, 2024 We live the passion for progress.Audi do Brasil contributes to shaping the world of tomorrow with progressive technology, passionate creativity, and new social considerations.We believe that sustainable progress changes the world - for the benefit of all of us.
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