Customer Service Executive - BrazilJob TitleCustomer Service Executive - BrazilJob DescriptionOur Bogota office (Regional HQ for Latin America) is looking to recruit an efficient and customer-focused professional who is bilingual in Portuguese and English to join our fantastic team. Kaplan International Languages is a leading language education brand with amongst the highest customer satisfaction scores in the sector. You'd be joining a team of passionate professionals who love bringing language learning opportunities to customers from all across Latin America.Position SummaryAs the Customer Service Executive, your role is to process student enrollment applications from overseas; maintain our student database; generate invoices and monitor invoice accuracy; establish regular communication with and provide high-quality customer service to students and field staff, as well as completing special projects and requests as needed.Key Job ResponsibilitiesHandle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and SwitzerlandSupport the Team based in Brazil to achieve sales target for the marketMaintain student database and student arrival pipelineProvide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.Develop excellent relationships with studentsBuild strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilitiesProvide efficient, friendly and proactive customer service to students and school personnel.Continually look for ways to improve service, response times and quality of informationTake responsibility for own administrative tasks, i.e. filing, running reports, collecting payments etc.Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issuesOther duties as assignedMinimum QualificationsBachelor's Degree or equivalentStrong written and verbal communication skillsExceptional organizational skills and the ability to solve problems and meet deadlinesCommitment to excellence in customer serviceData entry skills with keen attention to detailAbility to work independently and as a teamFluent in English (Portuguese – Desirable)1-2 years of experience in customer serviceOn site 100% - BogotáPlease apply to us with a resume and a cover letter, explaining why you'd like to join our team and what skills and qualities you think you could bring to the role.LocationBogotá, COLEmployee TypeEmployeeJob Functional AreaSalesKaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.
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