A career at SABIC provides you with an opportunity to leave a lasting positive impact on the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs, we offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It's all about matching what matters to you with what matters to us. Let's explore what matters!As one of the world's largest diversified chemical companies, we activate the power of human capital to address society's future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE portfolio. Our success is built upon the collective excellence of our 32,000 employees in 50+ countries. Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success.SABIC has a tremendous opportunity in Campinas, Brazil as a Customer Service Representative. This Customer Service Representative will be responsible for providing excellent customer service to all external and internal customers, specifically supporting customers and account managers in South America. The ideal candidate will ensure that customers receive best-in-class service through proactive calls, general correspondence with customers, and collaboration with other departments. The successful candidate must be a self-starter and detail-oriented with strong customer service and problem-solving skills, able to support and lead multiple projects through implementation and possess a demonstrated track record of achieving results and customer service excellence.How You Can Be the ImpactBuild strong customer relationships, loyalty, and retention through exceptional sales/service and the presentation, awareness, and understanding of our active product portfolio.Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.Utilize analytical skills to drive process improvements and customer focus.Place outbound calls to new and existing accounts identifying opportunities, decision maker(s), and related customer service needs.Passionately drive process excellence visibility and awareness across the supply chain.Balance cost and service in the best interest of both customer and company.Prospect for increased volume and generate new leads, helping to close new business at new and existing customers.Proactively review buying patterns of customers to understand demand spikes up or down and obtain market intelligence that can be shared throughout the organization.Analyze customer erosion data to maintain or secure new orders.What Matters to SABICBachelor's degree or equivalent, relevant professional work experience is required.2+ years in a business environment.Strong oral and written communication skills in English, Spanish, and Portuguese (required).Ability to work in a dynamic, flexible environment where priorities are continually changing.Computer proficiency with the Microsoft Office suite of products (especially Excel/Word) and web-based applications.Demonstrated ability to handle multiple PC applications.Ability to interact with the customer in a helpful and friendly manner and to understand customer needs.Ability to work well in a team environment.Ability to set priorities and manage time in a dynamic work environment.Good problem-solving, analytical, and math skills.Internal Eligibility RequirementsPlease refer to your local Internal Posting Policy or reach out to your HRBP to ensure you meet the local requirements prior to posting.You must have unrestricted authorization to work in the United States and Brazil.Work AvailabilityRegular, predictable attendance is an essential function of this position. Applicants must be regularly available and willing to work during assigned hours of operation and such other hours as the company determines are necessary or desirable to meet business needs.We are proud to be a diverse and equal opportunity employer. We are fully committed to a culture of respect and inclusion.
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