Are you ready to join the Rocketship?
We are in search for an Excellent Customer Success Manager.
Want to join our rocketship? We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers need to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. And we make this all possible - welcome to Multiplier!
What's the opportunity?
Our Customer Success team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.
What you'll do:
Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier.
Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement.
Partner closely with internal teams, including Sales, Product, Operations, and Engineering, to deliver the best customer experience to drive growth and retention.
Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap.
Take ownership to drive customer success at scale, by identifying common trends and needs, creating at-scale education programs, and driving customer advocacy.
Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs.
You'll be successful if:
You are customer obsessed, always putting our customers first and being there for them every step of the way.
You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals.
You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills.
You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers.
You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment.
Previous experience of working in customer success/service, a background at an HR SaaS company, or experience in working remotely are all a plus!
Benefits:
Working with an energetic & diverse team.
Full-ownership over functional area.
Work in a product-driven & customer obsessed environment.
More about us:
Our global employment platform empowers companies to hire people all across the world by managing the complexities of local compliance, labour contracts, payroll, benefits, and taxes - all from one software system. It's a game changer!
We're on a mission to impact economies of scale by enabling companies to hire the best candidate for the job, regardless of location. We're backed by some of the best in the game (Sequoia and Golden Gate Ventures), led by domain-level experts, growing, and seeking brilliant like-minded enthusiasts to join our team.
Equal employment opportunity:
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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