About YipitData YipitData is the leading market research firm for the disruptive economy and recently raised $475M from The Carlyle Group at a valuation of over $1B. We analyze billions of data points every day to provide accurate, detailed insights on ridesharing, e-commerce marketplaces, payments, and more. Our data team uses proprietary technology to identify, license, clean, and analyze the data many of the world's largest investment funds and corporations depend on. For three years, we have been recognized as one of Inc's Best Workplaces . We are a fast-growing technology company backed by Norwest Venture Partners and The Carlyle Group. We cultivate a strong people-centric culture focused on mastery, ownership, and transparency. About SpendHound SpendHound is a 100% free software renewal management platform and service recently launched by the research firm YipitData. (See this introductory video from SpendHound's Senior Product Manager) SpendHound is the single source of truth for companies' renewal information and includes: A comprehensive view of all software applications used with annual contract values, auto-renewal information, renewal dates, license counts, and more An invoice and contract management system for companies to store their invoices and contracts Renewal reminders through email and slack so companies never miss upcoming software renewals Free advice from procurement experts to discuss price benchmarking insights and negotiation strategies for any upcoming renewals Companies use the SpendHound platform and procurement expert service to save time and money on their software renewals. SpendHound is free for customers because customer data is de-identified, aggregated with other panelists, and used as part of YipitData market research ( example report ). We are seeking an enthusiastic and highly organized SpendHound Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring a smooth and successful transition for our prospective customers from sales to the onboarding process. Your primary focus will be to create a seamless onboarding experience for our customers by addressing privacy and security concerns, providing technical integration support, and collaborating internally with cross-functional teams. In This Role, You'll Gain Experience In Transition from Sales to Onboarding: After a customer commitment is received, you will take charge of the onboarding process, becoming the main point of contact for the new customer. Your goal is to build a strong relationship with the customer from the start, ensuring a smooth handover from the Sales team. Privacy and Security: Working closely with our Legal and InfoSec teams, you will address any privacy and security concerns that prospective customers may have during the onboarding process. Technical Integrations: You will guide customers through any technical integrations required during the onboarding process. This will involve helping them understand our products' technical aspects, resolving any integration issues, and ensuring they can utilize our solutions effectively. You Are Likely To Succeed If You're comfortable conversing with senior stakeholders at large companies. You will regularly interact with senior stakeholders at prospective customers, including technical experts and decision-makers. Being confident in discussing complex technical matters and answering their questions/concerns is crucial for building trust and fostering strong relationships. You enjoy collaborating with large, cross-functional teams. As a Customer Success Specialist, you will work closely with various internal teams, including sales, legal, infosec, and product development. Collaborating effectively with these teams to deliver a fantastic onboarding experience will be a key part of your role. You thrive in a fast-paced environment. Our industry moves quickly, and time-to-value for our customers is essential. As such, you must thrive in a fast-paced environment, be able to prioritize tasks efficiently, and meet deadlines. You're extremely organized. With numerous customers at various stages of onboarding, staying organized is vital. You should be skilled in managing multiple onboarding processes simultaneously, ensuring each customer receives the attention and support they need. We Are Looking For Folks With 3 years of relevant work experience Near-native to Native English skills Availability to work US East Coast hours (approximately 9am - 5pm EST) Experience interacting with customers over the phone and Zoom Eagerness to scale with a growing company, managing a dozen customers and growing to manage 7-90 Attention to detail, as there will be many touchpoints with each customer Tech-savviness or a willingness to learn tech skills For You You will have the opportunity to acquire new skills Flex PTO for any reason, including sick days (no specified limits), flexible work schedule Personal laptop Health and wellness package Remote work
