Who are we looking for? We're on the hunt for an enthusiastic Customer Support Specialist who thrives on tackling technical and marketing challenges for our platform's clients. Our Support team is the backbone of our company - join us and become one of the heroes!Where? This is a remote position, allowing you to work from the comfort of your home in Brazil.When? Starting as soon as possible - December 2024 would be ideal.ABOUT THE ROLEAs a Customer Support Specialist at ROI Hunter, you'll be at the forefront of client assistance, primarily engaging with them through Intercom, as well as other communication channels like chat and email, serving clients on the Brazilian market but also globally.You will support Meta and Google marketing issues within our platform.Processing and discussing product feedback with our product managers, and reporting any discovered issues.Share ideas for continuous improvement and new learnings.ABOUT YOUYou are a self-starter who is based anywhere in Brazil and can work remotely. Our team is supporting each other, so there is a helping hand. But consider if the remote setup is the one for you.You should be truly enthusiastic about the support - we would like to find someone who will stay in this position for at least 2 years (do not worry, the job is never the same).Being fluent in English and Brazilian Portuguese is a must, together with patience and empathy are important tools for a successful Customer Support Specialist.Some basics in Meta and/or Google Ads will be a great plus.You will be working remotely with us so we expect you already have the home office setup ready.PERKS AND BENEFITSMeal vouchers (of BRL 35/working day)Health Insurance plansEducation budget30 days of paid vacation leave per year of service accrued graduallyQuarterly bonuses…but we still believe the most important thing is the culture we create and live every day. So, what's it like to work with us?WE CARE ABOUTAUTONOMY AND FLEXIBILITY – We trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that, we all must be accountable, self-driven and proactive.LEARNING TOGETHER AND OUR GROWTH – we won't go far if we hide our findings or hoard our knowledge. It's all about collaboration and discussions. We love feedback. We support each other, as well as our personal development and education based on our job needs.OPENNESS – Questions? Assumptions? Feel free to ask & be prepared for honest answers.YOUR HIRING JOURNEY WITH US:Answer questionnaire when submitting your CV.Homework - show us mainly your learning skills in practice and a short video presentation.Interview with the Recruiter, Team Leader and the Manager.Get the offer.WHO WE AREStart-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 67th online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch.Official partner for the big players - Meta Business & Instagram and Google.Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.Do you like what you've seen? Apply now & let's learn more about each other!
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