Customer Technical Support

Select how often (in days) to receive an alert: Create AlertCustomer Technical Support performs technical service and supports day-to-day business on Agfa and 3rd party products to customers and internal staff. FOCUS ON DIRECT CUSTOMER CONTACT / ESCALATIONSJob Duties & Accountabilities:Accountability for professional system installation (site inspection before physical installation, installation/upgrade)Accountability for system acceptance (shared responsibility with sales and applications)Repair and fix in time and in line with Service agreements in a professional way.Ensure technical knowledge transfer to customer/dealer and within the Agfa organizationAccountability for the application of best practice processes and procedures (escalation, sign-off, problem logging, service call handling)Accountability for customer satisfaction on project implementation and issue handlingAccountability of call screening (on-site/remote)Escalate when necessary problems to 2nd and 3rd tier supportPerform preventive/corrective maintenance on the softwareAssist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ, etc.) on-site and remotely on technical questions and issuesIdentify opportunities for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as requiredEducation:Undergraduate Education Complete or studying Engineer.Experience:3 years of Knowledge in the Prepress segment, repair and fix, install/integration, train the customerSpecific Skills:Computer skills, analytical skills, foreign languages, communication, self-motivation, teamwork, creativity, and flexibility.Job Segment: Technical Support, Inspector, Technology, Quality
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