D2C Sales Op´S Manager

Who are we? Samsung Electronics has grown into one of the world's leading technology companies, and is recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world and we are proud to bring the creativity and diversity of its talented people who drive this transformation. The success of our company reflects the determination and talent of our people, in connection with our key corporate values: People, Excellence, Change, Integrity and Co-prosperity. Job Description We are looking for a D2C Sales Op´s Manager to join our team located in São Paulo. The candidate will be in charge for operations control on D2C Sales Must understand all the ecommerce practices, so can structure different analysis, control and standards in order to avoid company losses and maximize profit Inside the company, will be a focal point for operation and contractual issues such marketplace error ´s and disputes, price error ´s, integration problems, consumer bad behavior among others. The profile must be flexible, resilient, with a good market vision and communication skills, in order to transit and influence different company ´s areas, looking for synergy and the best execution plan Problem solve oriented, with a macro vision of business, will be responsible to manage operational KPI ´s such returns, cancelations, commission disputes among others Areas of Responsibilities in this role, you will be responsible for: Will be responsible for alignment with support areas, seeking the best way to solve problems and reduce the company's losses Responsible for controlling Operational KPI´s such Marketplace Reputation, Return Rates, Cancelation Rates among others Develop and manage routines and operational procedures in accordance with internal policies and standards as well as market practices. Marketplace contract negotiations Requirements Bachelor´s dree in Business Administration, Marketing, Economics, Production Engineering or related fields. Operation Management, preferably experience in marketplaces, D2C and customer success areas. Strong analytical and commercial skills and ability to interpret date to drive business decisions English Fluent/Advanced is mandatory. It is expected that around 50% of daily communication will be in English